ServiceNow CMDB Architect

We are seeking a highly experienced and strategic ServiceNow CMDB Architect based in Bucharest to design implement and maintain our Configuration Management Database (CMDB) within the ServiceNow platform. This role is crucial for ensuring the accuracy integrity and effectiveness of our IT asset and service configuration data across FLSmidth A/S supporting our IT Service Management (ITSM) processes and broader business objectives.

Job Responsibilities:

* Lead the architectural design and evolution of the ServiceNow CMDB ensuring alignment with ITIL best practices and FLSmidths strategic goals.
* Define and manage the CMDB data model including CI classes attributes relationships and data sources to accurately represent IT infrastructure and services.
* Develop and implement strategies for CMDB data population discovery and reconciliation leveraging ServiceNow Discovery integrations and other data sources.
* Establish and enforce CMDB data quality standards governance policies and procedures to ensure data accuracy completeness and consistency.
* Collaborate with various IT teams (e.g. Service Owners Infrastructure Operations Security) to understand their CMDB requirements and translate them into effective solutions.
* Design and implement CMDB integrations with other IT systems (e.g. asset management monitoring security tools) to create a unified view of IT configurations.
* Provide expert guidance and mentorship to CMDB administrators and other IT staff on best practices data modeling and CMDB utilization.
* Develop and deliver training materials and workshops to promote CMDB understanding and adoption across the organization.
* Drive continuous improvement initiatives for the CMDB identifying opportunities to enhance its value and efficiency.
* Participate in ServiceNow platform upgrades and new module implementations ensuring CMDB integrity and compatibility.

* Govern ServiceNow Asset Management processes ensuring accurate lifecycle tracking data integrity and alignment between asset configuration and CMDB records

Job Qualifications:

* Bachelors degree in Computer Science Information Technology or a related field.
* Minimum of 7 years of experience in IT with at least 5 years dedicated to ServiceNow CMDB architecture design and implementation.
* Proven expertise in designing and managing complex CMDB data models including CI classes attributes and relationships.
* In-depth knowledge of ServiceNow Discovery Service Mapping and other CMDB population methods.
* Strong understanding of ITIL principles particularly Configuration Management (CM) and Service Asset and Configuration Management (SACM).
* Experience with CMDB data governance quality management and reconciliation processes.
* Proficiency in JavaScript GlideRecord and other ServiceNow development tools for CMDB customization and integration.
* Demonstrated experience integrating ServiceNow CMDB with other enterprise systems.
* Excellent analytical problem-solving and communication skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.
* ServiceNow Certified Implementation Specialist Configuration Management Database (CIS-CMDB) certification is highly desirable.
* Experience in a global enterprise environment is a plus

Salary range: 289788 Ron -392067 Ron

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