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Senior Product Manager — Intelligent Service Management
Job Location:
Monthly Salary:
Posted:
12 May 2026 (30+ days ago)
Posted:
Application Deadline:
10 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Your mission
This is a great opportunity to contribute to the future of a leading Service Management software vendor and drive innovation in a cloud-first AI-powered ecosystem. If you have the technical expertise architectural vision and collaborative mindset to make an impact wed love to hear from you!
Own the vision strategy and roadmap for intelligence and analytics within Matrix42s service management platform. This is a high-ownership role at the intersection of service management expertise analytical product thinking and modern AI.
What youll do
Own the vision strategy and roadmap for intelligence and analytics within Matrix42s service management platform. This is a high-ownership role at the intersection of service management expertise analytical product thinking and modern AI.
What youll do
- Own the intelligence & analytics roadmap end-to-end
- Define success metrics and build ROI narratives for IT leaders and decision-makers
- Drive validation through prototyping and rapid experimentation
- Shape self-service analytics experiences configurable dashboards portals guided workflows
- Collaborate with engineering data product marketing UX and go-to-market teams
- Engage directly with enterprise customers and partners to shape direction
Your profile
- Experience in ITSM/ESM or service management software
- Strong analytical mindset with background in analytics BI or data-driven products
- Practical AI/ML exposure and a prototyping-first approach
- Customer-facing product management experience in enterprise SaaS
- Ability to communicate across C-level sales and engineering stakeholders
- Familiarity with service management platforms and self-service design
Why us
By using our platform customers can manage IT and business processes assets endpoints and identities for improved productivity agility security and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes we digitalize and automate our customers everyday tasks. Join our diverse team of 600 professionals spread across Europe.
Our culture is built on strong values with customer success as our top priority. We support your personal and professional growth helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and personal life.
Our culture is built on strong values with customer success as our top priority. We support your personal and professional growth helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and personal life.
Our Benefits
We could start by mentioning the fundamentals 30 vacation days flexible self-managed working hours and a hybrid setup that supports remote work. But what truly sets this role apart is the opportunity to be part of a distinct European growth journey shaping the European choice in Service Management that is a trusted and loved player in the market while contributing to a company that is scaling with clear purpose ambition and customer focus.
Your contact person
Send us your application IN ENGLISH including your salary requirements and earliest possible starting date directly through our online portal via the APPLY NOW button. If you have any questions please do not hesitate to contactDiane Djongoue.
We would like to inform youthat MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.
We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender gender identity age disability ethnic origin religion or belief or sexual orientation.
About us
We are the European choice in intelligent service management built on trust powered by people!
At Matrix42 we empower organizations to digitalize and automate their everyday work. With our platform customers manage IT and business processes assets endpoints and identities seamlesslydriving productivity agility security and a better employee experience. Through integrated solutions and automation we enable modern digital workplaces and true self-service.
Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day.
Our culture is built on a strong value-based performance mindsetbecause success is not just about what we achieve but how we achieve it. Guided by our four core values we bring our vision to life every day:
We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals regardless of gender age disability ethnic or social origin religion or belief sexual orientation or identity.
At Matrix42 we empower organizations to digitalize and automate their everyday work. With our platform customers manage IT and business processes assets endpoints and identities seamlesslydriving productivity agility security and a better employee experience. Through integrated solutions and automation we enable modern digital workplaces and true self-service.
Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day.
Our culture is built on a strong value-based performance mindsetbecause success is not just about what we achieve but how we achieve it. Guided by our four core values we bring our vision to life every day:
- We love customers we put customer success at the heart of everything we do
- Make it happen we take ownership act with speed and turn ideas into impact
- Better every day we continuously learn improve and push boundaries
- With respect we collaborate with trust openness and appreciation for each other
We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals regardless of gender age disability ethnic or social origin religion or belief sexual orientation or identity.
Required Experience:
Senior IC
About Company
We are the European choice in intelligent service management – built on trust, powered by people! At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seam ... View more
