Program Manager, Business Partner Excellence (BPEx)
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Our client a top global healthcare company seeks a Program Manager Business Partner Excellence which involves supporting the delivery of a strategic transformation program designed to strengthen business partnering demand management value realization governance and customer engagement across the organizations IT services function.
The Program Manager will work closely with the Program Lead and serve as the primary coordination point among internal stakeholders the System Integrating Company workstream leaders and governance forums. The role will be responsible for maintaining program alignment coordinating delivery activities managing reporting and governance processes tracking actions and dependencies and supporting the timely completion of program deliverables.
This is a highly visible position requiring exceptional organizational ability stakeholder management communication and program delivery coordination skills. This is a 2 months engagement with high likelihood of extension
The Role:
- Support the planning coordination and execution of the Business Partner Excellence transformation program.
- Maintain the integrated program plan delivery roadmap milestones schedules and workstream dependencies.
- Track deliverables actions risks issues decisions and dependencies ensuring owners and completion dates are clearly documented.
- Monitor progress against program objectives and escalate material risks delays or delivery concerns to program leadership.
- Coordinate activities across business partners product owners enterprise solution teams application services finance technology business management program management and other relevant functions.
- Facilitate alignment and collaboration across workstreams stakeholder groups and governance bodies.
- Organize workshops working sessions stakeholder meetings steering committees and executive reviews including agendas minutes logistics and follow-up actions.
- Serve as the primary coordination point between internal stakeholders and the System Integrating Company.
- Coordinate requests for information data documentation stakeholder access and workshop participation.
- Track System Integrating Company deliverables dependencies stakeholder feedback review cycles approvals and completion dates.
- Prepare weekly status reports executive updates dashboards governance packs and leadership review materials.
- Maintain program governance records including the RAID log action tracker dependency log decision register governance calendar and workstream reports.
- Coordinate data collection across business and technology functions identify data owners and consolidate inputs from multiple sources.
- Support analysis of program metrics voice-of-customer results stakeholder feedback readiness indicators and adoption measures.
- Maintain an accurate and accessible repository of program documentation and supporting materials.
- Support stakeholder communications change enablement community forums training coordination capability development and organizational readiness activities.
- Maintain stakeholder maps engagement plans communication schedules adoption metrics and the program communications calendar.
- Build trusted working relationships across leadership business technology change management and external delivery teams.
Requirements
- Minimum of seven years of program management project management or program coordination experience.
- Proven experience managing complex business or IT transformation initiatives involving multiple workstreams and stakeholder groups.
- Practical experience working within ITIL IT service management or related technology service delivery processes.
- Strong program planning delivery coordination governance action tracking and reporting capabilities.
- Demonstrated stakeholder management workshop facilitation influencing and relationship-building skills.
- Experience working directly with senior leaders executive stakeholders governance bodies and external consulting or delivery partners.
- Excellent organizational skills with the ability to coordinate multiple priorities dependencies deliverables and timelines.
- Strong proficiency in Microsoft PowerPoint Excel executive reporting and collaboration tools.
Preferred Qualifications.
- Experience supporting IT operating model business transformation digital transformation or enterprise technology programs.
- Experience with demand management portfolio management value realization or related governance disciplines.
- Previous PMO leadership program governance or workstream management experience.
- Consulting experience or experience working within a major consulting systems integration or professional services environment.
- Experience operating within a large global matrixed organization.
Required Skills:
Program Management