Order Management Specialist with French
Job Location:
Cluj-Napoca - Romania
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Department:
Job Summary
As the Order Management Specialist with French in Cluj-Napoca you will be responsible for managing a dedicated portfolio of customers ensuring timely and accurate order execution while delivering a high standard of customer experience. Acting as a single point of contact you will proactively monitor order progress communicate updates and collaborate with internal teams to ensure customer expectations are consistently met.
We look forward to seeing your application!
Act as a single point of contact for a dedicated customer portfolio ensuring a consistent and high-quality experience
Review and manage customer orders in ERP and CRM systems ensuring data accuracy and completeness
Proactively communicate order status updates changes and potential delays to customers
Monitor order progress and collaborate with internal teams and factories to ensure timely delivery
Handle customer inquiries complaints and after-sales issues ensuring resolution through cross-functional collaboration
Ensure accurate documentation order acknowledgments invoicing and compliance with agreed delivery terms
Support dispute resolution credit/rebilling processes and collaboration with finance and collections teams
Contribute to process improvements maintain accurate records and support knowledge sharing within the team.
You anticipate customer needs and provide services that are beyond customer expectations. You use customer insights to drive and guide the development of new offerings. You facilitate an open dialogue with a wide variety of contributors and stakeholders. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities.
Proficiency in French and English (written and spoken) and confidence using ERP systems (e.g. Oracle SAP)
Experience in order management customer service or a similar operational role in a fast-paced environment
Strong customer orientation and ability to deliver high-quality service across the full order lifecycle
Excellent communication collaboration and problem-solving skills across cross-functional teams
Strong organizational skills with the ability to prioritize manage workload and handle multiple variables effectively
Experience in a shared services or multinational environment
Exposure to manufacturing industrial or technical product environments
Knowledge of additional European languages
Familiarity with dispute resolution invoicing or trade compliance processes
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Required Experience:
IC
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
