IT Service Manager Senior
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Job Summary
This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
The opportunity
Join our Issing Services division as an IT Service Manager within our Business Center tribe. Youll play a crucial role in delivering and managing the service delivery improvement plan on the full issuing perimeter managing risks and issues on the operational Information Technology Infrastructure Library (ITIL) processes with a main focus on the Incident Management process.
Day-to-day responsibilities
- Supporting the E2E incident & problem resolutions.
- Continuously searching for possible standardization opportunities.
- Ensure that the service delivery processes (Incident and problem management) are correctly applied and act versus stakeholders in case of deviations.
- Coordinating across cross-functional teams to deliver value efficiently.
- Monitoring service performance and implementing improvements.
Who are we looking for
We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:
- You can oach operational & technical teams in working with the Information Technology Infrastructure Library (ITIL) processes.
- Youve got substantial knowledge IT Service Management tools like Service Now
- Motivation and passion for proposing proactively service improvements to internal and external stakeholders
- Strong communication presentation and facilitation abilities
- SLA OKR and KPI management reporting and continuous improvement
- Fluent in English is a must
- 2-3 years working in IT service Management in financial institutions or similar domains.
Perks & Benefits
At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:
- Hybrid Working Policy
- Gift vouchers on the occasion of Christmas/Easter Holidays
- Private medical services
- 21 vacation days/year
- Referral bonuses for new hires recommended by you
- WFH & Flexible Working Hours
- Full access to the Learning platform
Shape the evolution.
We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.
Learn more about life at Worldline at
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
Required Experience:
Manager
About Company
Put the power of payment innovation to work with Worldline, Europe’s leading payment service provider.
