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HRO Admin with German
Job Location:
Monthly Salary:
Posted:
9 September 2026 (11 hours ago)
Posted:
Application Deadline:
7 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .
Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information including name department contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record track and document all queries received problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAÃÂÃÂÃÂs defined in the contract
- Access and maintain internal knowledge bases resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃÂÃÂÃÂ and clientsÃÂÃÂÃÂ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day compliance to process and quality standards meeting process level SLAs Pulse score Customer feedback |
| 2 | Self- Management | Productivity efficiency absenteeism Training Hours No of technical training completed |
We are excited to offer you this new opportunity within Wipro Technologies one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project your role as HRO Admin will be to take care of personnel records payroll and recruitment activities in accordance with the policies and legislation in force.
This is a fixed-term maternity cover position expected to run until approximately July 2028.
Job requirements:
- Manage the electronic personnel files of employees;
- Organize and run personnel record operations within the company;
- Process all activities related to personnel administration recruitment and payroll elements as well as operations received from the Client according to the standards stipulated in the Working Procedures (SPOs) and the process scheme;
- Be in charge of payroll elements according to the Clients requirement;
- Monitor the implementation of corrective actions taken as a result of non-compliance reports.
Candidate profile:
- Advanced English(written reading and spoken) andGerman(written reading and spoken).
- Human resources management/human resources administration/salary will be an advantage.
- Studying any of the following subjects: HR economy foreign languages social sciences would be an advantage.
- Previous work experience in HR Administration/ HR processes (2-3 years)
- Exposure to Workday.
- Problem analysis and problem solving.
- Self confidence and independence in making decisions.
- Computer skills MS Office package.
Benefits for working with us:
- Competitive salary with attractive set of social benefits:
- Private Pension Plan;
- Monthly Benefit budget;
- Medical insurance;
- Life insurance;
- Christmas bonus;
- Childbirth allowance;
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
- Personal development in a multinational working environment through nice extracurricular activities with the team;
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
- Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
- Extra annual leave days depending on tenure within Wipro;
- BOOKSTER opportunities;
- Nice designed and central business office;
- Fruits coffee and tea on the house;
- Winner Circle Points(WCP)& Long service award(LSA)platforms which offers the possibility of both non-monetary and monetary recognition;
- Employee Assistance program;
- Employee Referral Programwith attractive incentive schemes
- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
