HR Advisor with French language

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It Matter.

As anorganizationwe are committed to developing the next generation of Makers and Bakers. Joining us in ourfast pacedand ever-changing environment will enable you to do more learnmoreand grow more. You will be encouraged to step outside your comfort zone you may even surprise yourself! We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and you can lean in and speak up and bring your own flavor.

We are seekinganenthusiastic individual to join our organization in the role ofHR Advisor (French Speaker)

What you need to know about thisposition:

HRAdvisor sits within ournewHRShared Service Center and provides generalist HR advice and guidance on HR policiesprocessesand general colleague queries acting as the first point of contact forMondelezemployees where self-service is either unavailable or where the query cannot be resolved through self-service channels available.

Key Responsibilities:

Operational Delivery

• Actas the first point of contact for questions relating toyour HRprocess area of responsibility providing high-quality andtimelycustomerserviceand ensuring that all requests are fully understood.

• Work withinSLAsagreements communicating when cases are escalated.

• Beresponsible fortheaccuratecollection of case details and employee data provide general information on policies and procedures and answer questions based on FAQs.

• Propose improvements in your area of responsibility and record and track cases in theticketsmanagement system assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved.

• Responsible for executing processes in line with policies and standard operatingprocedures.

• Strong working knowledge of enabling technologies systems (e.g.Workday)and processesin order toensurehigh qualityservice delivery.

• Responsible for escalating queries for support to theMyQuery Leador People Experience Lead whereappropriate.

• Accountable for completing relevant research to support queryresolution.

• Building relationships with key stakeholdersi.e.People Leads Talent AcquisitionPayrollRewardskeyline managers.

• Working flexibly across other teams within the Shared Service Centre as volumes in thecenterfluctuate.

Continuous Improvement

• Responsible for collaborating withother HR teamsto understand and implement processes focusing on employee experience and continuous improvement of employee lifeevents.

• Responsible foridentifyingservice issues proactively proposingimprovementsand leading or supporting the implementation ofchanges.

What You Will Bring

• Fluent inFrenchandEnglish(must have)

• Attention to detail &high levelofprioritization skills

• Hands on attitude with focus on solving problems

• Active listening skills

• Asking questions based on end-user scenario and judgment skills to respond to all types ofHR-related questions

• Team player that can build long lasting positive relations withtheteam colleagues & stakeholders

Nice to have:

• Previousrelevant experience in Human Resources Customer Service or Administrative field inanSSC/BPO set up.

• Systems knowledge would be aplus:Workday; Service Now

Whatsin it forYou

WereEuropes biggest and best snacking company.Milka Oreo TobleroneCadbury OreoBelVita Marabou LU are some of the iconic brands in our portfolio and we work across 48 markets to create brands consumers love.

Join us inRomaniafor an exciting and progressive career. Not only will you be workingwith Iconic Brandsyoull havethe opportunity tomove cross functionally and work with the best talent in the industry. Join us today!

Additionallyyou will be eligible fora number ofbenefits.

AtMondelēz InternationalWe makeit happen!