German-Speaking Customer Advisor

Location: Bucharest Romania
Work Model: Hybrid 3 days on-site 2 days remote
Languages: German C1C2 English B2
Salary: 5969 RON net/month
Working Hours: MondayFriday 09:0018:00
Contract: Full-time permanent

We are looking for a German-speaking Customer Advisor to join a dynamic customer service team in this role you will interact with customers through phone email and live chat provide effective solutions and ensure a high level of customer satisfaction.

• Handle customer inquiries via phone email and live chat
• Provide professional and solution-oriented customer support
• Document customer interactions accurately in CRM systems
• Collaborate with internal teams and escalate complex cases when needed
• Identify and take advantage of cross-selling and upselling opportunities

• C1C2 level of German both written and spoken
• B2 level of English for internal communication
• Strong communication and active listening skills
• Good computer literacy and MS Office knowledge
• Customer service experience or experience handling customer interactions
• Experience using CRM systems is an advantage
• Proactive patient empathetic and solution-oriented approach
• Comfortable with cross-selling/upselling
• Willingness to work 3 days on-site in Bucharest
• Full-time availability

• 5969 RON net/month total base net income
  • 5569 RON net base salary
  • 400 RON net hybrid/work setup allowance
• 25 RON meal voucher per worked day
• Performance bonuses based on CSAT and service quality KPIs
• Additional earning opportunities through cross-selling/upselling
• Weekend/overtime work is rare and comes with a 25% premium
• 1 week of training MondayFriday 10:0017:00
• Multiple start dates available