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GBS Global Careline Lead
Job Location:
Monthly Salary:
Posted:
27 June 2026 (30+ days ago)
Posted:
Application Deadline:
24 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are Infosys Romania.
We offer business consulting technology and engineering solutions and end-to-end transformative business process management services to some of the worlds most iconic brands.
As part of a largescale global transformation a worldleading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to worldclass standards. To support this journey we are seeking an GBS Global Careline Lead.
The GBS Global Careline Lead operates within Global Business Services (GBS) and is responsible for leading operational design to setup operations & co-leading process design within the Consumer Engagement (Careline) operating model.
The role serves as the SPOC (Single Point of Contact) interface between Global teams Hub Operations and stakeholders within Quality Marketing and Legal ensuring consistent adoption of global standards processes tools and timelines. The Careline Global Lead is accountable for process transitions to a 3rd-party vendor and internal hubs designs the operational setup and works closely with the global process owner to co-design processes.
This is your chance for a once in a lifetime career experience playing a part in the creation of a fully independent new FMCG company and a greenfield GBS organization.
Your tasks in detail:
We offer business consulting technology and engineering solutions and end-to-end transformative business process management services to some of the worlds most iconic brands.
As part of a largescale global transformation a worldleading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to worldclass standards. To support this journey we are seeking an GBS Global Careline Lead.
The GBS Global Careline Lead operates within Global Business Services (GBS) and is responsible for leading operational design to setup operations & co-leading process design within the Consumer Engagement (Careline) operating model.
The role serves as the SPOC (Single Point of Contact) interface between Global teams Hub Operations and stakeholders within Quality Marketing and Legal ensuring consistent adoption of global standards processes tools and timelines. The Careline Global Lead is accountable for process transitions to a 3rd-party vendor and internal hubs designs the operational setup and works closely with the global process owner to co-design processes.
This is your chance for a once in a lifetime career experience playing a part in the creation of a fully independent new FMCG company and a greenfield GBS organization.
Your tasks in detail:
- Design operational readiness for the Careline teams including hub setups FTEs workforce management etc.;
- Support Global Process Owners to design the processes including deploying new processes and IT tools within GBS teams;
- Ensure Careline operations consistently follow TMICC global standards processes tools timelines communications and validate consistent implementation across the regions;
- Identify trends risks and root causes of underperformance drive corrective actions and promote continuous improvements;
- Manage senior stakeholder relationships across teams (Marketing Legal Quality) and external partners ensuring alignment on priorities timelines and deliverables.
- Very good English Language skills (oral and written);
- 10 years leadership experience within GBS BPO or SSC domains preferably within Consumer or Customer operations;
- Supervising 50 FTEs operations on a regional scale (preferably global);
- Transition experience of moving the processes from one location to another setting up a new team knowledge transfer and preferably implementation of new processes & IT systems;
- Goal-oriented with strong team performance monitoring including problem-solving mindset and continuous improvement/lean to raise the bar;
- Excellent stakeholder management and communication skills combined with a high ownership mindset and confidence to challenge and escalate where required.
- Long-term and stable cooperation;
- Benefit platform;
- Organized training sessions during the first weeks and further upskilling courses (online with our experts);
- 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
- Modern cozy and central location in Bucharest;
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
