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Digital Business Analyst (eCommerce & CRM)

Emerson

Job Location:

Cluj-Napoca - Romania

Monthly Salary: Not provided by the employer

Posted: 3 July 2026 (30+ days ago)

Application Deadline: 30 September 2026

Vacancies: 1 Vacancy

Department:

Marketing

Job Summary

Description

We are looking for a Digital Business Analyst (eCommerce & CRM) to support the delivery of seamless and scalable digital customer experiences. This role plays a key part in ensuring the stability performance and continuous improvement of our eCommerce and CRM platforms working closely with the Customer Experience Product Owner and cross-functional teams.
You will translate business needs and customer insights into actionable solutions helping to shape consistent and effective digital experiences across regions and brands.

In This Role Your Responsibilities Will Be:

Gather analyze and translate business requirements into clear actionable solutions
Identify recurring issues experience gaps and optimization opportunities
Coordinate and execute functional testing user acceptance testing (UAT) and release validation
Develop recommendations for product enhancements technical improvements and process optimizations aligned with business goals and customer needs
Partner closely with the Product Owner and Technical Architect to evaluate solution options and balance business and technical considerations
Document business processes customer journeys functional requirements user stories and acceptance criteria
Ensure platform stability consistency and readiness across multiple markets and regions
Support the rollout and scaling of new features in alignment with product priorities
Collaborate with cross-functional teams including Digital Customer Experience IT CRM ERP and Analytics to ensure successful delivery.

Who You Are:

You build strong partnerships and collaborate effectively to achieve shared goals. You approach challenges with a structured and analytical mindset turning business needs into practical solutions. You are focused on continuous improvement and actively seek ways to enhance processes and outcomes. You take ownership of your work and consistently deliver high-quality results in a reliable and organized manner.

For This Role You Will Need:

Experience in Business Analysis typically gained over 3 to 7 years in a relevant role including requirements gathering process mapping and stakeholder collaboration
Experience working with CRM or eCommerce platforms (such as Salesforce or similar systems)
Understanding of digital customer journeys across eCommerce and CRM environments
Experience with testing processes including user acceptance testing and release validation
Ability to translate business needs customer feedback and data into actionable improvements
Strong analytical organizational and collaboration skills
Ability to work effectively in a fast-paced cross-functional environment.

Preferred Qualifications That Set You Apart:

Experience working in Agile environments (such as SAFe) and a solid understanding of the Agile software development lifecycle (SDLC)
Experience with middleware or system integrations
Familiarity with global or multi-region digital platforms
Experience with data visualization tools such as Power BI or Tableau

Our Culture & Commitment to You:

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

Required Experience:

Apply Now

About Company

Emerson

Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more

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