Customer Reliability Engineer

Who We Are

iPiD empowers financial institutions payment service providers and enterprises with a single global API for Know Your Payee (KYP) verificationreducing fraud reducing costs staying compliant and streamlining cross-border payments globally.

We are a fast-growing fintech startup founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monks Hill Ventures Jungle Ventures and Saison Capital and guided by an advisory team featuring C-suite leaders from Microsoft Commonwealth Bank and the Bill & Melinda Gates Foundation. Our team combines global expertise with local insights; we are present across key citiesincluding Singapore Hanoi Kuala Lumpur Mumbai Amsterdam Brussels Paris London New York and Dubai.

Role Overview:

As a Customer Reliability Engineer you will own the reliability availability and operational excellence of iPiDs production platforms. From monitoring and automation to deployments and incident management you will build and maintain the practices that keep our services secure scalable and running smoothly. Working across Engineering Product and Operations you will support releases solve complex production challenges and continuously improve platform resilience.

You will also play a critical role in customer implementations particularly on-premise deployments leading technical delivery from installation through to go-live. When issues arise you will be a trusted technical lead driving investigation resolution and continuous improvement to ensure our customers can depend on iPiD with confidence.

Core Responsibilities:

• Own end-to-end deployment of the product on Kubernetes including rollout rolling updates rollback scaling and pause/resume of releases using Kubernetes Deployment primitives that provide declarative updates for Pods and ReplicaSets.
• Ensure product health and reliability through monitoring logs traces dashboards and SLOs/SLIs with error budgets to guide risk decisions and prioritization.
• Provide customer-facing technical operations assist customers managing on-prem deployments; deliver technical assistance and health assurance for hosted deployments acting as the technical lead for customer escalations.
• Maintain per-customer environment knowledge architecture configurations requirements and customizations.
• Govern configuration consistency across customers and environments using configuration management and GitOps-style single-source-of-truth to reduce drift and enforce compliance automatically.
• Drive continuous operational improvement by codifying resolutions root causes and best practices into a knowledge base automation and runbooks.
• Partner cross-functionally with Engineering Product and Operations teams to support production readiness release planning user acceptance testing (UAT) and production go-live sign-off.

• 5 years of experience in infrastructure DevOps or Site Reliability Engineering roles ideally within fintech financial services or another regulated environment
• Hands-on experience with Kubernetes and Helm in production.
• Infrastructure as code and configuration management Terraform Ansible or equivalent.
• Experience creating and maintaining CI/CD pipelines.
• Linux and cloud-native security fundamentals.
• Strong coding and scripting skills with a focus on automation and efficiency.
• Customer technical operations enterprise customer engagement escalation leadership.
• Must be legally authorized to work in the country where the role is based without requiring current or future visa sponsorship.

Nice to Have

• Modern software development knowledge will have an advantage
• Experience working in a globally distributed start-up or high-growth environment

What We Offer

• Meaningful Impact Play a key role in shaping the future of trusted cross-border payments and fraud prevention helping solve critical challenges for financial institutions and businesses worldwide.
• Learn from experienced industry leaders Join a team with deep expertise across payments fintech and technology and gain exposure to global customers and markets .
• Ownership & Growth Join a fast-growing global fintech where your contributions are visible and valued with the opportunity to participate in our Employee Stock Option Plan (ESOP) and share in our long-term success.

Working in accordance with applicable laws iPiD prohibits discrimination against any applicant or employee based on any legally-recognized basis including but not limited to: race color religion sex (including pregnancy lactation childbirth or related medical conditions) sexual orientation gender identity age national origin or ancestry citizenship status physical or mental disability genetic information (including testing and characteristics) veteran status uniformed service member status or any other status protected by national or local laws of the jurisdiction in which the applicant resides.

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Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

To protect the interests of all parties iPiD does not accept unsolicited resumes from a third party agency or search firm recruiters. Any unsolicited resumes sent to any iPiD employee regardless of the means of transmission will become the sole property of iPiD. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Required Experience:

IC