CQE Leader

Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner safer and smarter future.

Garrett is a cutting -edge technology leader delivering differentiated solutions for emission reduction and energy efficiency. We are passionate about innovating for mobility and beyond. With a nearly 70-year legacy we serve customer worldwide with passenger vehicle commercial vehicle aftermarket replacement and performance enhancement solutions.

Join our team as an CQE Leader!

Ensure a standardized approach in managing customer quality topics drive the resolution of quality incidents and coordinate cross-functional actions to improve processes and customer satisfaction. Lead the customer quality team while ensuring compliance with automotive standards and continuous improvement across the organization.

What Youll Do:

Standardize the way of working with customers on quality issues across the organization
Monitor and report key quality KPIs (external PPM CQIs customer concerns 8D status stock blockage)
Participate in customer audits and ensure closure of actions related to process incidents
Ensure implementation and compliance with ISO 9001 and IATF 16949 requirements
Drive corrective and preventive actions following customer incidents and ensure FMEA updates
Evaluate the effectiveness of implemented corrective actions
Report customer incident status in daily Level 3 meetings
Lead cross-functional meetings to eliminate process-related customer issues across similar processes
Support weekly quality trainings within the factory
Collaborate with CQEs and Quality Manager to decide on production line unblocking
Coordinate Customer Quality Engineers and Technicians assigning responsibilities and evaluating performance
Manage analysis of products related to customer complaints (internally and at customer site)
Ensure strong collaboration with all internal departments customers and suppliers when required
Contribute to continuous improvement initiatives and process standardization

What We Need:

Education: Higher studies in a technical field
Minimum 3 years experience in the automotive industry with at least 2 years in a quality role
Strong knowledge of quality tools: 8D 4 Block 5 Whys Ishikawa Zero Defects strategy
Good understanding of assembly and/or mechanical processing
Knowledge of quality assurance processes and standards (ISO 9001 IATF 16949)
Experience with technical drawings and specifications
Advanced English level
Computer skills: Excel Word PowerPoint Outlook SAP
Strong coordination decision-making autonomy and persuasion skills
Previous experience with engine components preferably turbochargers is considered a plus
Ability to manage complexity act with a customer-centric mindset and lead by example

BENEFITS

Meal tickets
13th salary
Private medical insurance
A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
Extended health insurance for employees and dependents
Dental care
Online and offsite shopping discounts
Private pension
Vacation vouchers
Transportation: Metrorex/STB monthly subscriptions or Fuel card
Access to various events (paintball escape room laser tag rafting wakeboarding movie theater etc.)

LEARN & DEVELOP

Extensive online and on-site training programs
Support for Green Belt Six Sigma Certification
Peer2Peer Training program: learn and teach one another offer advice and engage
Career growth & promotion opportunities
International work environment

RELAX & WELL-BEING

Sports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employees
Friendly working environment alongside talented and dedicated people
Networking area
Bookster
Great coffee tea and spices
Weekly Fruit Day
Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
Flexible working hours
26 vacation days per year for all our employees

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