BPO Supply Chain
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Job Summary
We are Infosys Romania.
We offer business consulting technology and engineering solutions and end-to-end transformative business process management services to some of the worlds most iconic brands.
As part of a largescale global transformation a worldleading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to worldclass standards. To support this journey we are seeking a Business Process Owner (BPO) Supply Chain who will bethe end-to-end owner of the Supply Chain process architecture governing all sub-processes across Forecast-to-Plan Logistics & Transportation Order-to-Cash (interface) and related supply chain domains.
The role focuses on the design and governance of the process rather than executionensuring that global supply chain processes are fit-for-purpose standardized digitized and delivering business value. The BPO leads a network of Business Process Experts (BPEs) who own deep functional expertise and provides strategic direction across operations technology and transformation initiatives.
This is your chance for a once in a lifetime career experience playing a part in the creation of a fully independent new FMCG company and a greenfield GBS organization.
Your tasks in detail:
- Own the global Supply Chain process taxonomy and architecture (L1L5) including governance across all sub-process towers (F2P Logistics Inventory Planning interfaces with O2C/P2P);
- Define and maintain standard global process design ensuring harmonization across markets and business units;
- Establish clear process accountability eliminating overlaps and silos across functions and geographies;
- Act as the ultimate decision authority on process design deviations and standardization trade-offs;
- Define the future-state vision and transformation roadmap for Supply Chain processes aligned with enterprise strategy;
- Lead large-scale transformation programs (e.g. GBS setup outsourcing digital supply chain IBP maturity evolution);
- Drive adoption of best-in-class practices automation AI/ML forecasting and advanced planning capabilities;
- Partner with Digital/IT to shape the technology roadmap (SAP S/4 IBP Kinaxis TM etc.) ensuring alignment with process design;
- Lead and govern a network of Business Process Experts (BPEs) across sub-processes.
- Ensure BPEs act as functional authorities maintaining deep expertise documentation and continuous improvement;
- Drive consistency in methodologies planning logic and execution frameworks across regions;
- Establish a strong knowledge management framework avoiding fragmentation of expertise across markets;
- Define and enforce global SOPs policies and process standards across all regions;
- Govern process adherence ensuring minimal localization unless justified by regulatory or business needs;
- Ensure alignment with internal controls SOX compliance audit frameworks and data governance policies.
- Act as the custodian of process integrity across the enterprise;
- Define global process KPIs and performance frameworks across supply chain including: Forecast Accuracy & Bias Inventory Health (DIO) Service Levels (OTIF) Logistics Cost & Efficiency;
- Ensure KPIs are harmonized globally and linked to business outcomes.;
- Drive performance improvement through root cause elimination benchmarking and best practice scaling;
- Act as the single point of accountability for supply chain processes across functions (Commercial Finance Procurement Manufacturing);
- Resolve cross-functional conflicts related to process ownership KPIs and system design;
- Ensure seamless integration across E2E value chain processes (PlanSourceMakeDeliverCash);
- Co-own system design with IT ensuring process-first approach to technology implementation;
- Govern global data standards (master data planning parameters transport data) to ensure consistency and reliability;
- Drive adoption of digital enablers analytics and process mining tools for continuous improvement;
- Establish a continuous improvement framework leveraging Lean Six Sigma and digital capabilities;
- Identify and deploy automation opportunities (RPA AI advanced analytics);
- Drive a culture of standardization simplification and innovation across supply chain processes.
- University degree in Supply Chain Management Logistics Business Administration Engineering or a highly analytical field;
- 15 years of experience in Supply Chain with strong exposure across multiple domains (planning logistics customer operations);
- Direct in-system experience with SAP S/4HANA and at least one major planning tool (SAP IBP Kinaxis or OMP) is mandatory;
- Proven experience acting as a definitive source of knowledge or a functional lead in a Global Business Services (GBS) or shared services environment;
- Exceptional ability to dissect complex datasets and translate them into actionable planning techniques;
- Experience working with 3PSPs with the ability to audit and correct technical execution at the keystroke level.
- Strategic Vision & Enterprise Thinking
- Process Excellence & Design Thinking
- Leadership & Influence (without direct control across all stakeholders)
- Cross-functional collaboration
- Strong governance & decision-making ability
- Change Management & Transformation Leadership
- Analytical Thinking & Value Orientation
- Long-term and stable cooperation;
- Benefit platform;
- Organized training sessions during the first weeks and further upskilling courses (online with our experts);
- 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
- Modern cozy and central location in Bucharest;
- Teamwork in a multicultural environment;
- Medical subscription and life assurance.
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
