Technical Support Engineer

Technical Support Engineer

Scope of Work

• Service provider to extend client support team by three (3) skilfed teohrical engineers to handle the daily tasks.
• Layer 1 and layer 2 support for users and endpoints
• Setup and maintain any required software on users.

  computers°'party peripherals.

• So!ving and troubleshooting Network i ssues.
• Record any incident or service requests on client Servioe desk system. 5
• Supporting our users to secure and save their data.
• List and recocd client Endpoints such as computers IP Phones Laptops and printers on asset management system.
• Ensure that endpoint$ have the latest updates and security software installed on it
• Setup and troubleshoot IOT devices on client Fleet
• Create and report incidents telated to security or any abnormal user/s or computer/s behaviour.
• Managing file and J)fint servers and appl ying users.

  permissions.

• Cceate and maintain Knowledge base. (T echnicaJ guides. instructions configuration steps).
• Ensure that all security measurements applied on al l endpoints
  
  Requirements
  Good skills in and discover the root cause.
• Experience in ditrerent Operating systems for Mobile oomput&rs. and terminals
• Abifity to set up and iMtall any kind of software.
• Abil i ty lo learn and educate client users of arry new application.
• Has a soUd knowledge of endP
  
  Certificates
  Microsoft MCP. Comp TIA A. Comp TIA N Azure Foundation M365 administration or equivalent

Skills

Information Technology, Proactive, Written Communication Skill, Vmware, Written Communication, Networking, Sccm, Azure, Cisco, Vpn, Backups, Management Skill, Tcp/ip, Mcse, Ospf, Nt Backup, Linux, Excel, Communication Skill, Hyperv, Swift, Windows Server, Itil, Project Management Skill, Strong Understanding, Technical Skill, Project Management, Technical Support, Mpls, Technical Skills