Shop Manager
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Job Summary
Shop Manager – Retail Operations
Job Summary
We are seeking an experienced and customer-focused Shop Manager to oversee daily retail store operations and ensure exceptional customer service sales growth and operational efficiency. The ideal candidate will have strong leadership skills commercial awareness and experience managing retail teams within fashion lifestyle sports multimedia or consumer retail environments.
Key Responsibilities
- Supervise and manage day-to-day store operations
- Deliver excellent customer service and resolve customer concerns promptly
- Monitor sales performance KPIs and business targets
- Analyze daily weekly and monthly sales trends and identify growth opportunities
- Manage inventory activities including stock movements transfers replenishment shrinkage and cycle counts
- Ensure proper visual merchandising and compliance with brand standards
- Coordinate receiving of shipments and maintain accurate stock levels
- Prepare staff schedules based on operational requirements and sales targets
- Lead motivate train and evaluate store team members
- Monitor store cleanliness maintenance and overall presentation
- Ensure compliance with company policies and local regulations
- Prepare operational and sales performance reports for management review
- Support recruitment and onboarding activities for store staff
Requirements
- Bachelor’s degree in Business Administration Retail Management or related field
- 4–6 years of retail experience in a similar role
- Minimum 2 years of managerial experience in retail operations
- Strong leadership and team management abilities
- Excellent customer service and communication skills
- Good analytical and problem-solving capabilities
- Experience in inventory control and sales analysis
- Proficiency in MS Office applications
- Fluency in English required
- Arabic language skills are an advantage
Preferred Background
Experience in one or more of the following sectors is preferred:
- Fashion Retail
- Lifestyle Retail
- Sports Retail
- Multimedia & Electronics Retail
- Luxury Retail
- Consumer Goods Retail
Key Competencies
- Customer Focus
- Business Acumen
- Decision Making
- Team Leadership
- Results Driven
- Adaptability & Resilience
- Commercial Awareness
Required Skills:
Customer service Sales performance analysis Inventory management Stock ordering Staff scheduling Budget management Reporting Recruitment Staff training Staff motivation Staff evaluation Japanese meetings Business insight Customer focus Decision quality Results driven Talent development Cultural awareness Resilience Fluency in English Proficiency in MS Office Digital tools proficiency Space and stock management Analytical skills Deep knowledge of sporting events Project orientation Athletic ambassadorship Collaboration Empathy Entrepreneurship Responsibility
