Enter a job title or keyword

Service Delivery Manager

Madre Integrated Engineering

Job Location:

Doha - Qatar

Monthly Salary: Not provided by the employer

Posted: 12 August 2026 (30+ days ago)

Application Deadline: 9 November 2026

Vacancies: 1 Vacancy

Job Summary

Responsible for managing day-to-day service operations shift-based delivery SLA and KPI performance reporting rostering the shared 24x7 operations pool incident management problem management change coordination and continuous improvement.

Requirements

Bachelors Degree or Diploma in IT Engineering or related field.

Minimum 8 years of experience in IT service delivery.

Experience managing a 24x7 support operation.

Experience producing SLA and service-performance reports from an ITSM tool.

ITIL Expert / ITIL Managing Professional certification.

Strong rostering and workforce-management capability.

Strong operational leadership reporting analysis and customer-service skills.

Required Skills:

Bachelors Degree or Diploma in IT Engineering or related field. Minimum 8 years of experience in IT service delivery. Experience managing a 24x7 support operation. Experience producing SLA and service-performance reports from an ITSM tool. ITIL Expert / ITIL Managing Professional certification. Strong rostering and workforce-management capability. Strong operational leadership reporting analysis and customer-service skills.

Apply Now

About Company

Madre Integrated Engineering

601 employees

Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click