Retail Relations Officer

We are seeking a highly professional and customer-focused Retail Relations & Administrative Coordinator to support stakeholder engagement retail partner relations and administrative operations. The ideal candidate will possess a strong marketing background excellent communication skills and proven experience in retail relations customer engagement or similar functions. This role requires a proactive individual capable of maintaining strong relationships with retail partners while providing efficient administrative and secretarial support within a fast-paced project environment.

Key Responsibilities

• Build and maintain positive relationships with retail tenants partners and stakeholders.
  
• Act as the primary point of contact for retail-related inquiries and communications.
  
• Coordinate with retail partners to ensure smooth day-to-day operations and issue resolution.
  
• Support customer engagement initiatives promotional campaigns and marketing activities.
  
• Gather feedback from retailers and customers and provide recommendations for service improvements.
  
• Assist in organizing events activations and retail engagement programs.
  
• Prepare reports presentations and updates related to retail operations and stakeholder engagement.
  
• Provide comprehensive administrative and secretarial support to management and project teams.
  
• Manage calendars appointments meetings and travel arrangements as required.
  
• Prepare correspondence meeting minutes reports and official documents.
  
• Maintain accurate records filing systems and project documentation.
  
• Coordinate internal and external communications professionally and efficiently.
  
• Handle confidential information with discretion and professionalism.
  
• Support procurement logistics and general office administration activities when required.
  
• Liaise with internal departments contractors consultants and external stakeholders.
  
• Ensure timely follow-up on action items requests and project deliverables.
  
• Support management in coordinating activities across multiple teams and stakeholders.
  
• Contribute to maintaining a professional image and high standard of customer service.
  

Requirements

Requirements

• Bachelors Degree or Diploma in Marketing Business Administration Communications or a related field.
  
• Minimum 3 years of experience in secretarial administrative retail relations customer engagement or similar roles.
  
• Strong marketing background with experience supporting customer-focused initiatives.
  
• Prior experience working on large-scale projects in Qatar and/or multinational organizations is essential.
  
• Excellent communication interpersonal and stakeholder management skills.
  
• Fluent in Arabic and English (written and spoken).
  
• Strong proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook).
  
• Professional appearance positive attitude and customer-oriented approach.
  
• Ability to work independently and manage multiple priorities effectively.
  
• Valid Qatar Resident Permit (RP).