Passenger Processing & Biometric Systems Engineer
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Provide advanced diagnostics at system application and infrastructure level for the system.
- Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
- Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
- Own configuration firmware and software maintenance and coordinate manufacturer releases and upgrades.
- Own the preventive-maintenance procedures and predictive monitoring for the system.
- Maintain the design documents SOPs and knowledge base; mentor and sign off Level-2 competence.
- Provide technical assessment to the Change Advisory Board for changes to the system.
- Support peak-period device performance in close coordination with the TOC; manage hot-swap of readers printers scanners and gate components.
- Manufacturer training/certification on SITA / NEC / IDEMIA / Thales passenger-processing and biometric products; common-use (CUTE) experience.
- ITIL Foundation.
- Deep product knowledge.
- Diagnostic and root-cause skill.
- OEM liaison.
- Documentation and mentoring.
- Advanced-incident resolution within SLA.
- RCA delivered within timeline.
- Repeat-incident reduction.
- Certification currency.
Required Skills:
Qualifications & certifications Diploma/degree in IT/engineering. ITIL Foundation. AV/video-wall and monitoring familiarity. Experience: Five or more years in an operations-centre or NOC environment with supervisory experience. Competencies Situational awareness. Priority response. Communication. Composure. Key performance indicators TOC availability. Priority-response times. Handover quality. Working conditions & compliance: Holds a valid MOI airport security pass. Compliance with MATAR HSE and cyber policies; use of the Enterprise Time & Attendance System (ETAS); use of MATAR- authorised devices only.
About Company
601 employees
Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.
