Operations Manager

Were looking for a mission-driven Operations Manager who acts as the backbone of our fast-moving startup.

Youll be blending executive support strategic partnerships and day-to-day ops to help us build ethical tech infrastructure.

Administrative & Operational:

• Administrative Processes: Draft edit and organize documents and handle registrations applications and other processes.
• Process Improvement: Identify bottlenecks in how we work and fix them. Whether its streamlining a workflow or setting up a simple automation tool youll make our lives easier.
• Founder Enablement: Manage calendars travel and inbox triage so the founders can focus on product and strategy. Think of yourself as their right hand.
• Financial Administration: Assist with financial administration including invoice tracking and expense reporting.
• Project Flexibility: Jump in wherever needed - whether its drafting a document organizing a team retreat or handling a special project.

Strategic Partnerships:

• Partnership Relations: Scout for new collaborations while maintaining strong ties with existing partners vendors and our legal team. Youll be the friendly face of Thaura in emails and calls.
• External Representation: Occasionally represent Thaura in external meetings or events.

Customer Success & Insights

• Customer Success: Serve as the primary point of contact for customer inquiries acting as the voice of Thaura.
• Data Insights: Analyze data to provide actionable insights to our product and engineering teams. Help us understand why people love (or struggle with) Thaura.

• Mission-Driven Above All: Youre not just looking for a job - youre looking for a cause. You believe technology should serve people not exploit them and you want to help us build the ethical infrastructure that proves its possible.
• Warm Communicator: You communicate clearly warmly and with frank simplicity. No corporate fluff - just honest and straightforward. You represent Thauras values in every interaction.
• Tech-Savvy: Youre comfortable learning new tools quickly. You enjoy automating repetitive tasks and finding smarter ways to work.
• Organized & Efficient: You bring order to chaos. You thrive on structure and clarity.
• Analytical Mindset: You have an analytical mind but lead with empathy. You can spot trends identify bottlenecks and use insights to improve operations rather than just reacting to them.
• Adaptable & Flexible: Startup life is chaotic. You thrive when priorities shift and arent afraid to wear multiple hats. You stay calm under pressure and keep things moving.
• Positive Energy: You bring good vibes to the team. Youre collaborative optimistic and make work feel energizing rather than draining.
• Experience: Previous experience in customer success operations or executive assistance preferred. Experience in the AI/SaaS sector is a strong plus.
• Language Skills: Native or fluent proficiency in English. Arabic is a bonus.

• Build the Alternative: In an industry obsessed with endless scale at the cost of values youll join a team that does the opposite. Your work directly supports the creation of ethical tech infrastructure.
• Join a Young Energetic Team: Work alongside the founders and a tight-knit group of passionate believers. We are small agile and driven by purpose not profit margins.
• Remote Flexibility & Compensation: Enjoy full remote work supported by a competitive salary.

How to Apply: Please send your resume and a brief note answering these questions:

1. In one sentence why does building alternative ethical infrastructure matter to you personally
2. If you were setting up our operations stack from scratch which tools would you recommend and why