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Operations Coordinator

Madre Integrated Engineering

Job Location:

Doha - Qatar

Monthly Salary: Not provided by the employer

Experience Required: 1-3years

Posted: 28 October 2026 (10 hours ago)

Application Deadline: 25 January 2027

Vacancies: 1 Vacancy

Job Summary

* Serve as frontline operational point of contact for residents across assigned residential and mixed-use towers; investigate and resolve complaints and queries related to common areas cleaning security and FM performance

* Monitor update and close CRM tickets received from the central call center within SLA targets; ensure timely communication with residents and call center agents

* Administer amenity and access requests including access cards function rooms BBQ areas and storage rooms in line with association rules and deposit/inspection guidelines

* Draft review and distribute formal building communications operational notices and Breach Notices in fluent Arabic and English; maintain documentation and audit logs

* Conduct structured site inspections and quality audits across assigned towers; escalate technical defects and monitor FMSP performance against contractual service standards

* Maintain and moderate tower WhatsApp groups broadcast essential updates and follow up on urgent community posts and incidents within or outside standard working hours when required

* Act as designated reliever for fellow team members across other towers during leave or peak periods; contribute to process improvement and cross-departmental collaboration

Requirements

* Relevant diploma in facilities or property management hospitality communications or a related field

* Minimum 2 years relevant experience in residential or mixed-use property operations community management facilities management hospitality or customer-facing coordination

* Fluency in written and spoken Arabic and English required for resident communication and bilingual notices

* Strong customer focus collaboration proactivity and resident-centric service mindset

* Competent in Microsoft Word Excel and Outlook; ability to maintain accurate records trackers and documentation

* Ability to register update track escalate and close resident cases in CRM while monitoring response and resolution deadlines against SLAs

Required Skills:

ITI / Diploma in Mechanical Engineering or a related technical field. Minimum 35 years of experience as a Mechanical Technician in industrial construction manufacturing or Oil & Gas environments. Hands-on experience in mechanical equipment maintenance installation troubleshooting and repair. Knowledge of pumps compressors valves bearings gearboxes hydraulic and pneumatic systems. Ability to read mechanical drawings and use hand tools power tools and precision measuring instruments. Good understanding of preventive maintenance procedures and workplace safety standards. Candidates with a valid QID and immediate availability are preferred.

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About Company

Madre Integrated Engineering

601 employees

Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.

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