The On-Site IT Support Engineer will be responsible for providing hands-on technical support to users at the assigned location. The role includes troubleshooting hardware software network and peripheral issues; installing and configuring devices; performing system imaging and upgrades; and ensuring IT equipment remains operational and properly maintained.
The engineer will also manage IT assets throughout their lifecycle update support tickets with complete technical details assist during meetings and events and coordinate with Helpdesk and infrastructure teams to resolve escalated issues within agreed service levels.
Requirements
Bachelors Degree in Information Technology Computer Science or a related field.
Minimum 5 years of experience in desktop support field support or on-site IT support.
Hands-on experience in hardware troubleshooting component replacement device imaging software installation and system configuration.
Strong knowledge of Windows operating systems Microsoft Office 365 Microsoft Teams and common desktop applications.
Experience in IT asset inventory device allocation repairs replacements and lifecycle management.
Familiarity with ITSM or ticketing systems and SLA-based support processes.
Ability to troubleshoot desktops laptops printers mobile devices peripherals and connectivity issues.
CompTIA A or equivalent technical certification is an advantage.
Strong customer-service communication documentation and problem-solving skills.
Proficiency in Arabic and English is preferred.
Willingness to work rotational shifts including weekends and public holidays.
Required Skills:
Bachelors Degree in Information Technology Computer Science or a related field. Minimum 5 years of experience in desktop support field support or on-site IT support. Hands-on experience in hardware troubleshooting component replacement device imaging software installation and system configuration. Strong knowledge of Windows operating systems Microsoft Office 365 Microsoft Teams and common desktop applications. Experience in IT asset inventory device allocation repairs replacements and lifecycle management. Familiarity with ITSM or ticketing systems and SLA-based support processes. Ability to troubleshoot desktops laptops printers mobile devices peripherals and connectivity issues. CompTIA A or equivalent technical certification is an advantage. Strong customer-service communication documentation and problem-solving skills. Proficiency in Arabic and English is preferred. Willingness to work rotational shifts including weekends and public holidays.
The On-Site IT Support Engineer will be responsible for providing hands-on technical support to users at the assigned location. The role includes troubleshooting hardware software network and peripheral issues; installing and configuring devices; performing system imaging and upgrades; and ensuring ...
The On-Site IT Support Engineer will be responsible for providing hands-on technical support to users at the assigned location. The role includes troubleshooting hardware software network and peripheral issues; installing and configuring devices; performing system imaging and upgrades; and ensuring IT equipment remains operational and properly maintained.
The engineer will also manage IT assets throughout their lifecycle update support tickets with complete technical details assist during meetings and events and coordinate with Helpdesk and infrastructure teams to resolve escalated issues within agreed service levels.
Requirements
Bachelors Degree in Information Technology Computer Science or a related field.
Minimum 5 years of experience in desktop support field support or on-site IT support.
Hands-on experience in hardware troubleshooting component replacement device imaging software installation and system configuration.
Strong knowledge of Windows operating systems Microsoft Office 365 Microsoft Teams and common desktop applications.
Experience in IT asset inventory device allocation repairs replacements and lifecycle management.
Familiarity with ITSM or ticketing systems and SLA-based support processes.
Ability to troubleshoot desktops laptops printers mobile devices peripherals and connectivity issues.
CompTIA A or equivalent technical certification is an advantage.
Strong customer-service communication documentation and problem-solving skills.
Proficiency in Arabic and English is preferred.
Willingness to work rotational shifts including weekends and public holidays.
Required Skills:
Bachelors Degree in Information Technology Computer Science or a related field. Minimum 5 years of experience in desktop support field support or on-site IT support. Hands-on experience in hardware troubleshooting component replacement device imaging software installation and system configuration. Strong knowledge of Windows operating systems Microsoft Office 365 Microsoft Teams and common desktop applications. Experience in IT asset inventory device allocation repairs replacements and lifecycle management. Familiarity with ITSM or ticketing systems and SLA-based support processes. Ability to troubleshoot desktops laptops printers mobile devices peripherals and connectivity issues. CompTIA A or equivalent technical certification is an advantage. Strong customer-service communication documentation and problem-solving skills. Proficiency in Arabic and English is preferred. Willingness to work rotational shifts including weekends and public holidays.
Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.
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