Network Management (Netka) Engineer
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Job Summary
Provide advanced diagnostics at system application and infrastructure level for the system.
Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
Own configuration firmware and software maintenance and coordinate manufacturer releases and upgrades.
Own the preventive-maintenance procedures and predictive monitoring for the system.
Maintain the design documents SOPs and knowledge base; mentor and sign off Level-2 competence.
Provide technical assessment to the Change Advisory Board for changes to the system.
Operate and maintain NETKA; maintain device inventory thresholds and alerting; investigate monitoring gaps.
Netka platform training; network-management experience.
ITIL Foundation.
Experience. 4 or more years hands-on with the specific system in a comparable environment.
Competencies
Deep product knowledge.
Diagnostic and root-cause skill.
OEM liaison.
Documentation and mentoring.
Key performance indicators
Advanced-incident resolution within SLA.
RCA delivered within timeline.
Repeat-incident reduction.
Certification currency.
Required Skills:
Netka platform training; network-management experience. ITIL Foundation. Experience. 4 or more years hands-on with the specific system in a comparable environment. Competencies Deep product knowledge. Diagnostic and root-cause skill. OEM liaison. Documentation and mentoring. Key performance indicators Advanced-incident resolution within SLA. RCA delivered within timeline. Repeat-incident reduction. Certification currency.
About Company
601 employees
Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.
