Network Engineer (Level 2)
Job Summary
- Advanced Diagnostics at system application and infrastructure level.
- Rootcause analysis for major/recurring incidents; own permanent fixes.
- Manage OEM support cases under SLA.
- Configuration firmware and software maintenance; coordinate upgrades.
- Preventive maintenance and predictive monitoring.
- Maintain design documents SOPs and knowledge base; mentor Level2 staff.
- Provide technical assessment to Change Advisory Board.
- Perform Level2 diagnosis hardware swaps and escalate design issues.
Aruba (ACMA/ACSA) or Cisco (CCNA).
ITIL Foundation.
3 years handson experience in similar environments.
About Company
601 employees
Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.