Key Accounts Specialist

We are seeking a Key Accounts Specialist who will be responsible for providing senior-level technical operational and project coordination support for key electrical accounts bulk supply customers and strategic utility projects. The role acts as a primary technical focal point for key customers ensuring quality service delivery smooth project execution customer satisfaction and compliance with company standards ISO requirements and health and safety regulations.

Key Responsibilities

• Act as the primary technical focal point for key electrical accounts and bulk supply customers.
  
• Support the design review and implementation of electrical solutions for bulk electrical customers.
  
• Coordinate with clients internal departments contractors consultants and stakeholders to ensure smooth execution of bulk electrical projects.
  
• Monitor the performance quality efficiency and reliability of bulk electrical operations and services.
  
• Review customer requirements technical submissions project documents service requests and project deliverables.
  
• Provide after-sales technical support follow-up and resolution of technical or service-related issues.
  
• Support the planning coordination and delivery of complex utility projects related to key accounts.
  
• Ensure service delivery is aligned with approved standards customer expectations and project timelines.
  
• Prepare performance summaries customer feedback reports technical updates and recommendations for management review.
  
• Identify areas for improvement and support continuous improvement initiatives related to key account service delivery.
  
• Mentor engineers and team members involved in key account management technical coordination and service support.
  
• Support business continuity risk management and customer satisfaction objectives.
  
• Ensure compliance with company standards ISO requirements approved procedures and Health & Safety regulations.
  
• Maintain proper documentation and records related to customer accounts project activities reports and service issues.
  
• Perform any other duties assigned by senior management.
  

Requirements

Qualification Requirements

• Bachelors degree in Electrical Engineering or a related engineering discipline.
  
• PMP PRINCE2 or equivalent project management certification is required/preferred.
  
• Minimum 13 years of relevant experience in electrical engineering metering operations key account management utility operations or utility project management.
  
• Strong experience in managing bulk customers and complex utility projects.
  
• Good understanding of electrical systems utility operations bulk supply arrangements metering operations and service delivery frameworks.
  

Skills and Competencies

• Strong technical knowledge in electrical engineering and utility operations.
  
• Excellent client-facing stakeholder management and customer relationship management skills.
  
• Strong project coordination and service delivery management abilities.
  
• Excellent communication coordination and leadership skills.
  
• Strong problem-solving decision-making and analytical skills.
  
• Ability to manage complex customer requirements and technical issues.
  
• Ability to mentor and guide engineers and team members.
  
• Good reporting documentation and presentation skills.
  
• Strong focus on quality compliance safety and customer satisfaction.
  
• Written and spoken English is essential; Arabic is preferred.
  

Preferred Experience

• Experience working with utility companies bulk electrical customers metering operations or electrical distribution projects.
  
• Experience handling strategic accounts customer escalations project deliverables and technical coordination.
  
• Experience working in environments with ISO safety risk management and business continuity requirements.