IT Support Help Desk
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Job Summary
- Respond to user requests by phone email chat or ticketing system; log prioritize and track issues through resolution.
- Troubleshoot hardware software network printer email and Microsoft 365 problems providing remote or on-site support.
- Escalate complex or unresolved incidents to the appropriate technical team and follow up to meet service targets.
- Maintain accurate support records update knowledge base articles and assist with user accounts equipment setup and IT asset tracking.
- Diploma or bachelors degree in Information Technology Computer Science or a related field.
- Minimum 23 years of experience in a help desk or IT support role.
- Working knowledge of Windows Microsoft 365 computer hardware printers and basic networking.
- Experience using a ticketing system and following incident management or IT service procedures; ITIL Foundation is an advantage.
- Good communication and customer service skills; Arabic and English proficiency is an advantage.
Required Skills:
Physical Fitness: Ability to lift carry and move heavy materials; work in confined or elevated spaces. Experience: Previous experience in insulation work is an advantage but not always required for helper roles. Knowledge: Basic understanding of insulation materials tools and techniques (training is usually provided for helpers). Team Player: Willingness to work under supervision and assist skilled workers. Work Conditions: Comfortable working in cold environments outdoors or at heights. Communication: Ability to follow verbal and written instructions; basic understanding of workplace safety signs and labels. Let me know if this is for a job description resume or safety documentso I can tailor it more specifically. Contact :
About Company
601 employees
Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.
