Help Desk & CAFM System Coordinator

The Help Desk & CAFM System Coordinator will coordinate FM help desk activities and CAFM operations ensuring service requests are accurately logged assigned monitored escalated and closed within agreed service levels.

• Manage daily FM Help Desk and CAFM activities.
• Receive record categorize and assign service requests and work orders.
• Monitor work orders against agreed SLAs and escalate overdue activities.
• Coordinate with technicians engineers supervisors customers and service providers.
• Maintain accurate CAFM records reports and performance information.
• Support and train users on CAFM processes and system functionality.
• Monitor compliance with established help desk procedures.
• Prepare reports on work orders response times completion rates and service performance.

• Higher education degree.
• Minimum 2 years experience in FM Help Desk Customer Service CAFM or a related environment.
• Previous experience operating electronic work management systems.
• Practical experience using a CAFM system is strongly preferred.
• Good understanding of hard and soft FM services.
• Fluent in Arabic and English mandatory.
• Strong Microsoft Office skills.
• Excellent communication coordination organization and problem-solving capabilities.
• Previous GCC/FM experience is preferred.