Head Of Radio Communication

Manage preventive and corrective maintenance performance for all Radio Communications systems including radio dispatch voice/VHF RFID and related support systems.

Lead subject-matter experts and ensure adequate technical coverage competency and certification within the team.

Review and approve method statements SOPs preventive-maintenance schedules and technical procedures.

Lead root-cause analysis and problem management for major and recurring incidents.

Monitor SLA performance system availability maintenance completion and repeat-incident reduction.

Report technical and operational performance to the Service Delivery Manager.

Desktop support certification such as CompTIA Microsoft or equivalent.

ITIL Foundation certification and Barco Extron or equivalent AV/video-wall training.

*Minimum 4 years* of hands-on experience supporting the relevant systems in a comparable environment.

Strong knowledge of desktop infrastructure video-wall systems processors displays firmware and software maintenance.

Strong diagnostic troubleshooting and root-cause-analysis skills.

Experience coordinating with OEMs and managing technical escalations.

Good documentation knowledge-transfer and mentoring capability.

Bachelors Degree or Diploma in Engineering IT Telecommunications Electronics or a related discipline.

Minimum 10 years of hands-on experience with relevant radio communication systems in a large enterprise or airport environment.

Proven experience in team leadership technical supervision and mentoring.

Relevant certification or product training in radio/voice systems VHF RFID or frequency-management systems ITIL Foundation certification.

Strong technical knowledge of radio communications dispatch systems voice/VHF infrastructure and RFID technologies.

Experience managing OEM relationships vendor escalations and technical support cases.

Strong troubleshooting root-cause analysis problem-solving and documentation skills.