Head of Delivery, Degree Programs (MF)

Head of Delivery Degree Programs (M/F)

Depuis plus de 140ans les collaborateurs dHEC Paris partagent un esprit dexcellence decuriosité et daudace qui nous permet dêtre leader en matière de rechercheet denseignement en sciences du management.
Convaincus que ladiversité des parcours est une véritable richesse nous valorisons chaqueexpérience individuelle et favorisons lexpression de tous les talents au seinde notre Ecole.
Nous attachons uneimportance particulière à lépanouissement et au développement professionnelsdes collaborateurs. Cest pourquoi dès larrivée nous proposons unaccompagnement personnalisé facilitant lintégration et limmersion dans notreenvironnement multiculturel.
Vous souhaitezparticiper activement à la mission dHEC Paris et contribuer à son rayonnement Partagez-nous votre parcours en postulant!

All applications have to be sent through this website adress : HEC Paris in Qatar Head of Delivery Degree Programs SmartRecruiters.

The Head of Delivery Degree Programs is responsible for the successful delivery of all degree programs ensuring smooth operations high service standards and consistently positive participant experience. The role oversees the delivery team sets priorities and works closely with academic leadership faculty HEC Paris Main Campus and internal stakeholders to ensure the successful delivery and continuous improvement of Degree Programs in line with HEC Paris standards.

Key Responsibilities
Program Delivery and Operational Excellence
Lead the end-to-end delivery of all Degree Programs overseeing program planning scheduling logistics faculty coordination learning resources and participant services while ensuring alignment with academic standards institutional policies operational objectives and participant expectations.
Define and lead the program delivery model operating processes and service standards for Degree Programs ensuring consistency and continuous improvement.
Own the participant experience across the full program lifecycle ensuring high service standards and effective communication.
Monitor delivery performance identify operational risks or bottlenecks and implement corrective actions where required.
Lead the optimization of data management reporting tools and workflows to enhance operational efficiency and decision-making.
Work closely with academic leadership faculty and HEC Paris Main Campus to uphold academic quality ensure compliance and maintain the consistent application of academic policies and standards across all Degree Programs.
Ensure the accuracy compliance and audit readiness of academic records grades credits certifications and official documentation.
Own budget planning forecasting cost control and resource allocation for Degree Programs.

Stakeholder Engagement and Collaboration
Lead collaboration with B2C Admissions Finance Marketing and other key stakeholders to ensure effective and coordinated program delivery.
Build and maintain strong relationships with academic leadership faculty participants advisors and HEC Paris Main Campus.
Represent the Degree Programs Delivery function in institutional projects working groups and management discussions.
Act as the primary point of coordination between operational and academic stakeholders to support the successful delivery of Degree Programs.

Team Leadership
Lead develop and support the Degree Programs Delivery team fostering a collaborative service-oriented and high-performing culture.
Set objectives and priorities allocate resources and ensure effective workload management across the team.
Coach and develop team members through regular feedback performance management and development planning.
Promote continuous improvement accountability and knowledge sharing within the team.

Profil recherché :

Education and experience
Masters degree in business administration management education or related discipline. A Bachelors degree with significant relevant experience may also be considered.
10 years of progressive experience in project management learning and development or corporate events.
Demonstrated experience managing and developing teams.
Experience in higher education executive education or an international academic environment is strongly preferred.
Experience in GCC markets is an advantage.

Skills and competencies
Excellent written and spoken English. Arabic and French are advantageous.
High level of organization accuracy and ability to manage peak-volume cycles.
Strong leadership and decision-making capability in a high-volume performance-driven environment.
Strong stakeholder management and influencing skills across academic and business functions.
Excellent analytical skills with the ability to translate data into actionable insights.
Proven experience with CRM systems and data management.

Ways of working
Highly results-driven with a strong sense of ownership and accountability.
Participant-centric collaborative and service-oriented approach
Comfortable operating in a fast-paced target-driven environment
Able to manage multiple priorities meet deadlines and perform under pressure
Flexible and willing to adapt working hours to business needs.

Disclaimer
This job description is only a summary of the typical functions of the job not an exhaustive or comprehensive list of all possible job responsibilities tasks and duties. The responsibilities tasks and duties of the jobholder might differ from those outlined in this job description and other duties as assigned may be part of the job.

All applications have to be sent through this website adress :HEC Paris in Qatar Head of Delivery Degree Programs SmartRecruiters

Required Experience:

Director