Guest Relations Agent
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Job Summary
Job Title: Guest Relations Agent
Location: Doha Qatar
Contract Details: Full-time
Swiss Connect Solutions a leading hospitality management company is seeking a dynamic and customer-oriented Guest Relations Agent to join our team in Doha Qatar. The ideal candidate will have excellent communication skills a passion for delivering exceptional customer service and a strong understanding of the hospitality industry.
Key Responsibilities:
- Greet and welcome guests upon arrival ensuring a warm and friendly first impression
- Provide information about hotel facilities services and local attractions to guests
- Assist guests with check-in and check-out procedures ensuring a smooth and efficient process
- Handle guest complaints and resolve issues in a timely and professional manner
- Maintain a high level of knowledge about the hotels products and services to effectively promote and upsell to guests
- Coordinate with other departments to ensure guest requests and preferences are met
- Handle cash and credit card transactions accurately and in accordance with hotel policies
- Maintain a clean and organized front desk area including the lobby and reception desk
- Assist with reservations and inquiries via phone email and in person
- Follow all safety and security procedures to ensure the safety of guests and colleagues
- Provide exceptional customer service at all times going above and beyond to exceed guest expectations
Requirements:
- Previous experience in a similar role in the hospitality industry is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to work well under pressure and in a fast-paced environment
- Proficient in using computer systems and software including MS Office and hotel management systems
- Fluency in English is required knowledge of other languages is a plus
- Must have a professional and polished appearance
- Must be willing to work in Qatar
Salary and Benefits:
Salary: QAR2900
- 18 Annual Leaves 11 Public Holidays 1 Birthday Off
- Vacation Ticket Allowance provided annually
- Alternate 2- & 1-Day offs weekly (6 days in a month)
- Meals Uniform and Transport Provided
- Accommodation: Barwa Madinatna
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
