General Manager

Job Title: General Manager P&L

Location: Doha Qatar
Industry: Money Exchange / Financial Services

Job Summary:

We are seeking an experienced and commercially driven General Manager P&L to lead the overall business operations profitability and strategic growth of a leading Money Exchange organization in Qatar. The successful candidate will have full Profit & Loss responsibility while overseeing business operations financial performance regulatory compliance digital transformation and customer experience. This leadership role requires extensive experience within the Money Exchange Foreign Exchange Banking or Financial Services sector with a strong focus on business growth and operational excellence.

Key Responsibilities:

• Lead the overall business operations with full ownership of Profit & Loss financial performance and business strategy.
• Develop and execute strategic business plans to drive revenue growth profitability and long-term sustainability.
• Prepare and manage annual budgets forecasts financial targets and performance objectives.
• Identify new business opportunities branch expansion initiatives and additional revenue streams.
• Monitor financial performance operational efficiency and key business performance indicators.
• Oversee end-to-end Money Exchange operations ensuring service excellence across all branches.
• Establish operational policies controls and continuous improvement initiatives to enhance productivity.
• Ensure full compliance with Qatar Central Bank (QCB) regulations AML KYC CFT sanctions screening and other regulatory requirements.
• Maintain strong governance risk management internal controls and audit readiness.
• Build and strengthen relationships with banking partners corporate clients regulators and key stakeholders.
• Drive digital transformation initiatives including technology adoption remittance platforms and process automation.
• Lead mentor and develop senior management teams while fostering a high-performance and customer-focused culture.
• Ensure exceptional customer service standards and effectively manage escalated customer issues across the organization.

Requirements:

• Bachelors Degree in Finance Business Administration Economics Accounting or a related field.
• MBA Masters Degree or other postgraduate qualification is preferred.
• Minimum 20 years of overall professional experience.
• Minimum 10 years of experience in Money Exchange Foreign Exchange Banking Remittance or Financial Services.
• Minimum 5 years of experience in a senior leadership role with full P&L ownership (General Manager Country Head Business Head or equivalent).
• Proven track record of driving business growth profitability and managing large-scale operations.
• Strong knowledge of Money Exchange operations foreign exchange remittance services and financial products.
• Thorough understanding of Qatar Central Bank (QCB) regulations AML KYC CFT compliance and risk management.
• Experience implementing digital transformation and fintech solutions within financial services.
• Strong commercial financial management leadership strategic planning and stakeholder management skills.
• Excellent communication decision-making and people management abilities.
• Experience in the Qatar or GCC Money Exchange Banking or Financial Services industry will be highly preferred.