Front Desk Receptionist

Job Title: Front Desk Receptionist
Industry: Salon & Spa
Location: Qatar

We are looking for a professional friendly and well-organized Front Desk Receptionist to join our salon and spa team. The ideal candidate must be fluent in both English and Arabic and have previous experience working at the reception of a salon spa or beauty center. The candidate will be responsible for managing appointments welcoming clients handling inquiries and ensuring a smooth and pleasant customer experience.

• Welcome clients warmly and provide professional customer service.

• Manage appointments bookings cancellations and rescheduling.

• Handle incoming phone calls WhatsApp messages and client inquiries in both Arabic and English.

• Explain salon services treatment packages prices and available promotions to clients.

• Coordinate with hairstylists nail technicians therapists and other salon staff to manage appointments efficiently.

• Maintain client records and update booking systems accurately.

• Handle payments cash card transactions and issue receipts.

• Manage the reception area and ensure it remains clean organized and welcoming.

• Follow up with clients regarding appointments feedback and future bookings.

• Promote salon services packages and membership offers where applicable.

• Handle client complaints and concerns professionally and escalate issues when necessary.

• Assist with daily administrative tasks and prepare basic sales and appointment reports.

• Maintain client confidentiality and follow salon policies and procedures.

• Previous experience as a Front Desk Receptionist in a salon spa or beauty center is mandatory.

• Fluency in both Arabic and English is essential.

• Excellent communication interpersonal and customer service skills.

• Experience with appointment scheduling and salon booking systems.

• Basic computer skills including Microsoft Office and email.

• Experience handling payments and cash transactions.

• Strong organizational skills and attention to detail.

• Professional appearance a positive attitude and a client-focused approach.

• Ability to multitask and work efficiently in a busy salon environment.

• Candidates with experience in a ladies' salon luxury spa or beauty center are preferred.

• Strong client-handling and appointment coordination skills.

• Ability to communicate confidently with Arabic- and English-speaking clients.

• Immediate availability is an advantage.

Interested candidates may share their updated CV highlighting their salon reception experience and Arabic and English language proficiency.