DMS Specialist – Autoline Keyloop

Position: DMS Specialist – Autoline / Keyloop
Department: IT / Operations
Industry: Automotive Dealership
Location: Qatar

The DMS Specialist – Autoline / Keyloop will be responsible for the administration functional support optimisation and day-to-day management of the Autoline / Keyloop Dealer Management System (DMS) across the dealership.

The role will serve as the primary functional point of contact between the dealership's Sales Vehicle Administration Aftersales Parts CRM Finance and IT teams and the Keyloop support/vendor team.

The successful candidate will ensure that dealership processes are correctly configured and efficiently managed within Autoline while maintaining data integrity supporting users monitoring transactions generating reports coordinating system enhancements and resolving DMS-related issues.

• Administer and maintain the Autoline / Keyloop DMS across all dealership departments.

• Manage users roles profiles permissions and access levels.

• Create modify and deactivate user accounts in accordance with company procedures.

• Maintain dealership branch department location and system master data.

• Support system configuration and parameters in line with approved business processes.

• Monitor system usage and identify opportunities for process and system improvements.

• Maintain documentation relating to system configuration workflows and procedures.

• Provide functional DMS support to Sales and Vehicle Administration teams.

• Support customer enquiries quotations sales orders invoicing and vehicle sales transactions.

• Monitor vehicle sales transactions and ensure accurate system processing.

• Maintain and monitor vehicle stock and vehicle status information.

• Investigate vehicle stock discrepancies and coordinate corrective action.

• Support trade-in and vehicle purchase processes where applicable.

• Ensure accurate transfer of information between Sales Vehicle Administration Finance and other DMS modules.

• Provide sales-related reports and analysis to management.

• Manage and monitor customer company and vehicle master data.

• Ensure customer records are accurate complete and up to date.

• Identify and correct duplicate incomplete or inaccurate customer records.

• Support CRM users with customer searches activities and data management.

• Assist with customer database cleansing and maintenance.

• Support customer retention campaign and customer-contact activities.

• Maintain confidentiality and proper handling of customer information.

• Provide functional support to Service Advisors Workshop Supervisors and Aftersales teams.

• Support appointment scheduling workshop loading job cards/repair orders and service transactions.

• Monitor open and completed repair orders.

• Support service invoicing and related DMS processes.

• Ensure accurate recording of labour parts operations and workshop transactions.

• Support warranty-related DMS processes where applicable.

• Assist management with workshop and aftersales reporting.

• Identify system issues affecting workshop productivity and coordinate resolution.

• Provide functional support to the Parts Department.

• Support parts ordering receiving issuing sales and stock transfer processes.

• Monitor parts inventory records and investigate discrepancies.

• Support stock adjustments and reconciliation in accordance with approved procedures.

• Assist with parts pricing and product/master-data maintenance.

• Monitor stock movement ageing and inventory performance.

• Provide Parts Managemen