Collection Officer

1. JOB DETAILS:

Job Title: Collection Officer

Reports to: Billing & Collection Manager

Division: Commercial

Department: Billing & Collection

2. JOB PURPOSE:

To recover the overdue payments while maintaining the relationship with the customer. Maximize recovery

and minimize loss by using every possible strategy.

4. KEY ACCOUNTABILITIES:

Description

Customer Liaison

Overdue receivables proactively follow up on overdue accounts and reduce the outstanding balance

and aging of receivables.

Collection & recovery Achieve the assigned monthly/annual collection target and maximize recovery

of overdue receivables.

Effective Customer Follow-up Maintain regular communication with customers through calls emails

meetings and official notices to secure timely payment commitments and settlements.

Reporting & maintain accurate collection records and provide regular aging collection-status and

recovery reports highlighting high-risk accounts and recommending appropriate collection actions.

Educating customers to avoid future failed payment.

Receive customers in a polite and courteous manner so as to promote the public image of

Qatar as an organization which values its customers.

Answer questions and provide assistance as required to address customers’ needs and enquiries.

Answering inbound calls from overdue customers.

Liaise with finance customer service and ERP team and update customer ageing report on regular

basis.

Day-to-day Operations

Contact all overdue customers to remind them of their overdue payments.

Answering all inbound calls from overdue customers.

Monitor the payment status of the overdue customers.

Reviewing the regular reports issued by the customer service and billing team with regards to the

customer’s payment status

Support achievement of departmental collection KPI’s

Coordinate internally with billing Customer service financial legal and other relevant department to

resolve issued related delaying payment

Policies Systems Processes & Procedures

Follow all relevant departmental policies processes standard operating procedures and instructions so

that work is carried out in a controlled and consistent manner.

Continuous Improvement

Contribute to the identification of opportunities for continuous improvement and sustainability of

systems processes and practices considering global standards productivity improvement and cost

reduction.

7. QUALIFICATIONS EXPERIENCE & SKILLS

Minimum Qualifications:

Bachelor’s degree in a related field

Minimum Experience:

3 years of relevant experience in a similar role and industry

Job-Specific Skills (Generic / Technical):

Proficiency in English Arabic is preferred