Job Description – Cisco Collaboration Expert

Position: Cisco Collaboration Expert
Experience: 5 Years
Location: Qatar
Industry Preference: Banking / Financial Services (Highly Preferred)

Job Summary

We are seeking an experienced Cisco Collaboration Expert with at least 5 years of hands-on experience in designing implementing administering and supporting Cisco Unified Communications and Collaboration solutions. The ideal candidate will possess strong expertise in Cisco Unified Communications Manager (CUCM) Cisco Unity Connection Cisco IM & Presence Cisco Expressway Cisco Webex and related collaboration technologies.

The successful candidate will be responsible for ensuring the availability performance security and scalability of the enterprise collaboration infrastructure while providing Level 2 and Level 3 technical support. Prior experience working within the banking or financial services sector is highly desirable.

Key Responsibilities

• Design implement configure and maintain Cisco Collaboration infrastructure.
• Administer and support Cisco Unified Communications Manager (CUCM).
• Manage Cisco Unity Connection for voicemail and unified messaging services.
• Configure and maintain Cisco IM & Presence services.
• Deploy and support Cisco Expressway for Mobile & Remote Access (MRA) and Business-to-Business (B2B) communications.
• Administer Cisco Webex Calling Webex Meetings and Webex Control Hub.
• Configure and manage SIP trunks dial plans route groups route lists translation patterns partitions and calling search spaces.
• Perform upgrades migrations patching and lifecycle management of Cisco Collaboration platforms.
• Troubleshoot voice quality call routing SIP signaling PSTN integration and video conferencing issues.
• Configure and support Cisco Voice Gateways CUBE and PSTN connectivity.
• Integrate collaboration platforms with Microsoft Active Directory LDAP and enterprise email systems.
• Monitor collaboration infrastructure using Cisco monitoring and reporting tools.
• Manage certificates backups disaster recovery and business continuity processes.
• Prepare technical documentation SOPs architecture diagrams and knowledge base articles.
• Collaborate with Network Security Server Cloud and Infrastructure teams for end-to-end service delivery.
• Participate in change management production support and on-call rotations.
• Provide Level 2 and Level 3 support while resolving incidents within agreed SLA timelines.

Production Support Responsibilities

• Monitor collaboration platforms to ensure high availability and optimal performance.
• Perform root cause analysis (RCA) for voice video and collaboration incidents.
• Execute production changes following organizational change management processes.
• Support disaster recovery and business continuity initiatives.
• Optimize collaboration infrastructure for scalability reliability and performance.
• Ensure compliance with organizational security standards and operational policies.

Required Technical Skills

• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection
• Cisco IM & Presence
• Cisco Expressway (MRA & B2B)
• Cisco Webex Suite
• Cisco Webex Control Hub
• Cisco Jabber
• Cisco Emergency Responder (CER)
• Cisco UCCX (Preferred)
• Cisco Voice Gateways (ISR/ASR)
• Cisco Unified Border Element (CUBE)
• SIP RTP H.323 MGCP SCCP
• Dial Plan Design
• SIP Trunks & PSTN Integration
• Voice Gateway Configuration
• LDAP & Active Directory Integration
• DNS DHCP NTP
• Quality of Service (QoS)
• VMware Virtualization
• Certificate Management
• Linux Fundamentals
• Voice Video and Collaboration Troubleshooting

Required Qualifications

• Bachelor's degree in Computer Science Information Technology Electronics Telecommunications or a related discipline.
• Minimum 5 years of hands-on experience in Cisco Collaboration technologies.
• Strong knowledge of VoIP SIP RTP QoS and enterprise voice architectures.
• Experience in enterprise voice deployments upgrades migrations and production support.
• Strong understanding of Cisco Collaboration security best practices.
• Experience working in banking or financial services environments is highly preferred.

Preferred Certifications

• Cisco Certified Network Professional (CCNP) Collaboration
• Cisco Certified Internetwork Expert (CCIE) Collaboration (Preferred)

Soft Skills

• Excellent troubleshooting and analytical abilities.
• Strong verbal and written communication skills.
• Ability to work independently and within cross-functional teams.
• Customer-focused mindset with excellent stakeholder management skills.
• Strong organizational documentation and reporting skills.
• Effective time management and multitasking capabilities.

Preferred Candidate Profile

• 5 years of enterprise Cisco Collaboration experience.
• Strong expertise across CUCM Unity Connection Expressway Webex and Voice Gateways.
• Experience supporting mission-critical production environments.
• Banking or financial services domain experience is highly desirable.
• Proven ability to design implement optimize and troubleshoot enterprise collaboration solutions.
• Experience in 24×7 operational support environments with adherence to SLAs.