Café & Dining Experience Manager (Arabic Speaker – Female)

• Serve as the face and brand ambassador of the Traiteur concept creating a warm welcoming and memorable experience for every guest.
• Oversee the daily front-of-house operations across the Traiteur Café Dine-in Area Sushi Bar and Live Arabic Bakery.
• Ensure a seamless guest journey from arrival to departure delivering personalized and attentive service at every touchpoint.
• Welcome guests manage seating arrangements and maintain smooth guest flow during operating hours.
• Provide expert recommendations on menu offerings signature dishes beverages and seasonal promotions to enhance the dining experience and maximize sales.
• Build strong guest relationships by anticipating needs recognizing preferences and ensuring guest satisfaction.
• Handle guest feedback special requests and service recovery promptly and professionally.
• Coordinate closely with culinary bakery sushi and service teams to ensure efficient operations and consistent service delivery.
• Monitor service quality cleanliness ambiance and presentation to maintain premium hospitality standards.
• Lead coach and motivate the front-of-house team fostering a culture of exceptional service and continuous improvement.
• Conduct daily team briefings and ensure all team members are knowledgeable about menus promotions and service standards.
• Identify training needs and support the ongoing development of team members.
• Drive revenue through upselling cross-selling and promoting signature products and guest experiences.
• Monitor guest feedback service trends and operational performance implementing improvements where needed.
• Ensure compliance with company policies food safety hygiene health and safety and brand standards.
• Collaborate with Marketing and Food & Beverage teams to support promotional campaigns seasonal activations and special events.
• Prepare operational reports monitor key performance indicators (KPIs) and recommend initiatives to enhance guest satisfaction and business performance.
• Act as a role model by demonstrating professionalism leadership and a genuine passion for hospitality.

Qualifications :

• Bachelors degree or Diploma in Hospitality Management Hotel Management Business Administration or a related field is preferred.
• Minimum 35 years of experience in luxury hotels premium cafés fine dining restaurants or upscale lifestyle hospitality concepts.
• Previous experience in a supervisory or managerial front-of-house role is required.
• Experience in guest relations restaurant operations or luxury food & beverage concepts is highly desirable.
• Knowledge of food safety hygiene and HACCP standards.

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
 

Remote Work :

No

Employment Type :

Full-time