Bell Captain Waldorf Astoria Doha Lusail

What are we looking for

A Bell Captain serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Previous customer service experience in a supervisory role
• The ability to listen and respond to demanding Guest needs
• Excellent leadership interpersonal personal presentation and communication skills
• Accountable and resilient
• Commitment to delivering a high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A passion for delivering exceptional levels of Guest service

What will it be like to work for Hilton

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the Worlds Best Workplaces.

We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovative programs and benefits such as workplace flexibility career growth and development and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A Bell Captain is responsible for supervising Bell persons transferring and storing guest luggage and responding to guest requests in the hotels continuing effort to deliver outstanding guest service.

What will I be doing

As a Bell Captain you will be responsible for supervising Bell persons transferring and storing guest luggage and responding to guest requests in the hotels continuing effort to deliver outstanding guest service. Specifically you will be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely friendly and efficient manner
• Organize and store luggage as needed according to guidelines
• Supervise monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward
• Recruit interview and train team members
• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
• Assist in the maintenance appearance and functionality of equipment

EOE/AA/Disabled/Veterans