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AV Technical Support Specialist – Tier 1
Job Location:
Monthly Salary:
Posted:
21 September 2026 (5 hours ago)
Posted:
Application Deadline:
19 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
AV User Support Incident & Event Support
Act as the first point of contact for AV-related incidents service requests and operational support with clear courteous and professional communication before during and after AV usage.
Log categorize prioritize and update all AV incidents and service requests in the approved ticketing system with complete and accurate details.
Support pre-event testing system checks and readiness validation for event-critical AV systems.
Provide on-site and remote AV support for meetings exhibitions rehearsals and daily operations including setup operation dismantling and first-level troubleshooting across the locations.
Support portable and off-site AV setups for the initiatives and special events.
Preventive Maintenance Escalation & Documentation
Perform routine preventive maintenance basic repairs cleaning and safe handling of AV equipment following cable management equipment storage and safety standards.
Escalate complex or unresolved issues to AV Technical Services Tier 2 in line with escalation procedures and support Tier 2 under guidance with investigations upgrades documentation and follow-
up.
Maintain accurate records of operational activities incidents maintenance actions and equipment usage
and contribute to the AV knowledge base.
Requirements
Educational Qualification Degree or Diploma from a recognized university in Information Technology or a related field. QM reserves the right to request and verify certificates for all proposed and replacement
resources.
Years of Relevant Experience 2-5 years hands-on professional experience directly applicable to the specific Service Line responsibilities and scope of work. Experience in unrelated roles domains
technologies or operational contexts shall not be counted as Relevant Experience.
Professional Certification CTS-I CTS-D Adobe Certified Professional (ACP) or equivalent (design
installation and configuration of AV systems live and scheduled events media content preparation).
Required Skills:
CTS-I CTS-D Adobe Certified Professional (ACP) or equivalent (design installation and configuration of AV systems live and scheduled events media content preparation).
About Company
Madre Integrated Engineering
601 employees
Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.
