QA Complaints Analyst
Job Location:
Juncos - Puerto Rico
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Monitors and tracks all sources of quality detractors utilizing the service database and complaint database.
- Ensures compliance with company policies procedures and quality standards; as well as safety and environmental regulations.
- Develops solutions to database problems of moderate scope and complexity.
- Writes and assists others in writing standard operating procedures.
- Generates and identifies significant trends.
- Regularly reports them to management and appropriate cross functional teams.
- Provides advanced technical assistance in the use of information mapping technology.
- Provides support to product review and release functions.
- Generates moderately complex statistical summaries.
- Provides support to good manufacturing practice auditing.
- Bachelors degree or equivalent (related field).
- 24 years of related professional experience.
- Experience with quality investigations and complaint handling is highly preferred.
- Bilingual proficiency in English and Spanish.
- Must be available to work all shifts.
Required Skills:
Education: Doctorate 2 years of Project Management experience or Masters 4 years of Project Management experience or Bachelors 6 years of Project Management experience or Associates 10 years of Project Management experience or High school/GED 12 years of Project Manage Change Control experience Fluent business English and Spanish written and oral Effective verbal and written communication skills (writing and presentations). Understanding and experience with Ariba Sourcing and Contracting Modules. Experience with SAP Trackwise and Project management tools preferred. Highly proficient with MS Office including Excel Word and PowerPoint Practical project management software and spreadsheet skills proficient computer operation skills.
Required Education:
Bachelors Degree
