Client Services Associate PR

About IDR:
Founded in 2020 IDR is a global expert network delivering fast reliable and cost-effective insights through a vetted pool of experts. With 250 employees across 8 global offices IDR operates 24/7 and is trusted by leading brands worldwide.

The Role:

Are you someone who loves working with people moves fast and enjoys figuring things out

Were looking for a Client Services Associate to join IDR and become a trusted partner to our clients. Youll be at the center of the actionmanaging client projects connecting them with the right experts collaborating with teams across the globe and making sure every interaction with IDR feels seamless.

This isnt a role where youll spend your day doing the same thing over and over. Youll work across different industries solve new challenges every day build relationships with clients and quickly develop commercial and business skills that can take your career in multiple directions.

If youre curious organized comfortable communicating with different personalities and excited by a fast-moving environment youll probably enjoy it here.

Own your client relationships.
Become the go-to person for your assigned clients understand how they like to work and build relationships that go beyond individual projects.

Keep projects moving.
Coordinate multiple client projects from start to finish keeping timelines priorities and communication on track.

Communicate like a pro.
Keep clients updated anticipate questions manage expectations and make sure they always know where their projects stand.

Connect the dots internally.
Partner closely with our Operations and Research teams to find solutions answer questions and troubleshoot when something doesnt go according to plan.

Bring people together.
Coordinate and schedule conversations between clients and industry experts around the world.

Be the quality check.
Review expert submissions before they reach the client and make sure what we deliver meets the standard we expect at IDR.

Help grow your accounts.
As you get to know your clients youll identify opportunities to strengthen relationships increase engagement and grow key accounts.

Become commercially savvy.
Learn how our clients and industries operate understand the competitive landscape and develop the market knowledge to have smarter conversations with clients.

This role gives you exposure to clients industries and professionals around the world while building skills in client management project execution communication problem-solving and commercial strategy.

You wont just be supporting projectsyoull be trusted with relationships given ownership and encouraged to grow with them.

If youre looking for a role where you can learn fast build real business relationships and make an impact early in your career wed love to meet you.

Qualifications and Skills:

Education:
Bachelors degree

Experience:
2 year of experience in client services account management or project management.

Preferred Skills:
Strong written and verbal communication skills in English (mandatory).
Customer-facing experience.
Ability to adapt to a fast-paced environment and work independently.
Attention to detail with the ability to quickly identify issues.
Open to collaboration bringing your best to team efforts.
Creative thinker with the ability to take a non-traditional approach when solving problems.

Work Authorization:
Authorization to work in the United States or Puerto Rico is preferred as IDR is currently unable to sponsor employment visas.

EEO & Compliance Statement:
We are an Equal Employment Opportunity Employer. All applicants must be legally authorized to work in the U.S. or Puerto Rico and our teams follow expert-network compliance standards to prevent unauthorized disclosure or insider information. Americans with Disabilities Act.

ADA Statement:
IDR provides reasonable accommodations to individuals with disabilities in the application and interview process in accordance with the Americans with Disabilities Act (ADA). If you require accommodation at any stage please contact our HR team.