Results-driven professional with 3.8 years of experience at Amazon and additional exposure to business analytics and reporting across ecommerce, HR, and finance domains. Strong background in customer operations, process …
Results-driven professional with 3.8 years of experience at Amazon and additional exposure to business analytics and reporting across ecommerce, HR, and finance domains. Strong background in customer operations, process improvement, data handling, and performance reporting. Known for improving workflows, supporting cross-functional teams, and maintaining high service quality standards.
Participated in cross-functional Kaizen events to improve equipment setup processes, reducing downtime by 20%., Handled communication between customers and merchants. Created follow-ups and communicated resolutions via emails., Streamlined onboarding process for new team members by developing comprehensive policy guides, enabling quicker access to resources and reducing ramp-up time from four weeks to two weeks., Generated 150 detailed trouble tickets directed for backend engineers with precise paths, leading to a 40% decrease in unresolved issues and improving overall response time for customer inquiries by 30%., Handled 70-80 customer interactions and emails per day, providing detailed, personalized, and friendly service to ensure customer retention and satisfaction., Received an average 90% customer satisfaction rating, ranked as one of the top performers in the team.
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