<ul><li>Led product strategy and backlog prioritization for global digital platform serving nine industry verticals across 4 regions (US, UK, Europe, Australia), coordinating a 35-member cross-functional team (Dev, QA, Design, Content) and reducing sprint spillover by 40% through WSJF-driven backlog prioritization.</li><li> Architected and shipped a global platform MVP with 65+ reusable modules across nine industry verticals, cutting content publishing time by 25% and establishing a scalable foundation for regional markets.</li><li> Led product strategy for an internal GPT-4 AI wrapper using retrieval-augmented generation (RAG). Defined AI evaluation metrics (accuracy, user satisfaction, hallucination rate) and a human-in-the-loop review, reducing manual search time by an estimated 25% and campaign creation time by an estimated 38%.</li><li> Consolidated a multilingual global site, migrating 700+ pages of content (EN/FR) and decommissioning 4 regional sites (DE, AE, CH, JP) to align with brand team vision.</li><li> Built WCAG accessibility and GDPR compliance into the platform core via OneTrust automation, clearing legal review across 4 launches with a clean compliance record.</li><li> Translated diverse business requirements from multiple stakeholder groups into clear, actionable user stories with well-defined acceptance criteria, maintaining transparent product backlog aligned with strategic objectives.</li><li> Drove data-driven product decisions by analysing user behavior, identifying optimisation opportunities that reduced bounce rates by 15% and improved user experience across key conversion paths.</li><li> Led the Careers site migration from SmartRecruiters to AEM-integrated iCIMS, lifting candidate application completion rates by 30%.</li><li> Ran incident and change management for a mission-critical web content platform across multiple regions, holding SLA adherence above 95% with zero unplanned outages traced to change failures.</li><li>Led requirements gathering and delivery for a Sitecore platform, implementing authenticated portfolio updates, real-time ticker feeds (manual triggered and automated scheduler) and custom asset-group creation for investment management stakeholders.</li><li> Collaborated with investment management stakeholders to translate complex financial data requirements into technical specifications, ensuring seamless integration with backend systems and real-time data feeds.</li></ul>
