Customer service professional with 8 years of experience in customer support, team coordination, administration, tourism and commercial operations. Currently working as Customer Service Manager at Pureline Fiberglass LLC…
Customer service professional with 8 years of experience in customer support, team coordination, administration, tourism and commercial operations. Currently working as Customer Service Manager at Pureline Fiberglass LLC, supporting customer and project requirements for GRP water tank solutions. Experienced in client communication, quotations, LPOs, order and payment follow-up, complaint handling, technical documentation, and coordination with sales, production, installation and logistics teams. Recognised for clear communication, practical problem-solving and a customer-focused approach.
<p>Manage customer service activities and maintain professional relationships with clients.<br>
Coordinate customer requirements with sales, production, installation and logistics teams to support order execution.<br>
Prepare and follow up on quotations, LPOs, invoices, payment matters and customer correspondence.<br>
Handle customer enquiries, complaints and escalations, ensuring clear communication and timely follow-up.<br>
Support commercial discussions, including quotation revisions and price updates, and communicate changes to clients.<br>
Coordinate technical and project documentation, including drawings, specifications, warranty information and approvals.<br>
Follow up on delivery and installation requirements and keep customers informed of progress and outstanding actions.<br>
Support GRP water tank enquiries by coordinating product details and technical information with relevant teams.</p>
<p>Provided customer support and handled enquiries by phone, email and in person.<br>
Supported sales-floor operations, maintained product displays and replenished merchandise.<br>
Processed customer transactions, returns and exchanges, and helped resolve customer complaints.<br>
Assisted with opening and closing shop operations when required.</p>
<p>Processed travel ticket bookings and entered passenger and itinerary details into the booking system.<br>
Handled ticket amendments, cancellations and customer enquiries, and coordinated alternative travel arrangements.<br>
Provided travel information and assisted customers with special requirements.<br>
Supported ticket sales, payment collection and preparation of travel documents.</p>
<p>Provided administrative and office support, including document handling, internal coordination and day-to-day follow-up.<br>
Assisted with office communications and administrative tasks to support daily operations.</p>
<p>Supervised customer service activities and supported consistent service delivery.<br>
Applied customer complaint-response and follow-up practices to address service issues and support customer satisfaction.<br>
Coordinated day-to-day team communication and customer service matters.</p>
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