Khaled Mohamed

Khaled Mohamed

Customer service and hospitality professional
Egypt
German, English, Arabic

About Me

Customer service and hospitality professional with experience in telecommunications, banking customer support, and hotel operations. Holds a Bachelor's degree in English from Assiut University. Experienced in communicati…

Experience

Call Center Agent

National Bank of Egypt (NBE) · Asyut, Egypt
Oct 2022 - Oct 2023 · 1 year

<p>Responded to customer needs and helped address inquiries and service-related problems.<br>
Applied patience and customer-focused communication in service interactions.</p>

Order Taker Housekeeping

TUI MAGIC LIFE Redsina · Sharm Elshaikh, Egypt
Jan 2022 - Sep 2022 · 8 months

<p>Received and recorded guest requests related to housekeeping.<br>
Coordinated with housekeeping staff to support timely service delivery.</p>

Waiter

Naama bay promenade managed by accor · Sharm Elshaikh, Egypt
Jun 2021 - Jan 2022 · 7 months

<p>Served food and beverages to guests in a hospitality environment.</p>

Call center agent

We (Telecom Egypt) · Asyut, Egypt
Apr 2020 - May 2021 · 1 year 1 month

<p>Handled customer inquiries and worked to resolve service-related issues.<br>
Used clear communication and patience when assisting customers.</p>

Call center agent

E& Egypt · Asyut, Egypt
Mar 2026 - Oct 2026 · 6 months

<p>Handled customer inquiries and worked to provide practical solutions to customer problems.</p><p> Used patience and clear communication when dealing with different customer needs.</p>

Skills

Gmail Google Drive Facebook Instagram Zoom LinkedIn WhatsApp Skype Outlook Microsoft Office Microsoft PowerPoint Microsoft Word Google Docs Microsoft Excel Communication Problem-solving Active listening Critical thinking Analytical skills Time management Organizational skills Written communication Verbal communication Flexibility Ability to work under pressure Research skills Responsibility Decision-making Teamwork Presentation skills Proactivity Creativity Strategic planning Reliability Empathy Negotiation Conflict resolution Detail-oriented Cross-cultural skills Leadership Positive thinking
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