HANEEN HAYAN

HANEEN HAYAN

Registration & Administration Leader
UAE
English, Arabic
Full-time On-site

About Me

Registration and administration professional with 6+ years of experience across equine registration, operational documentation, data management, banking customer service, and HR support. Currently leading registration op…

Experience

HEAD OF REGISTRATION DEPARTMENT & SECRETARY

Emirates Arabian Horse Society (WAHO) · Abu Dhabi
Sep 2018 - Present · 8 years 2 months

<p>Manage registration of passports for imported horses and coordinate export procedures for horses leaving the UAE.</p><p> Prepare export documentation and send required papers to the destination country.</p><p> Process ownership transfers and register owners, farms, and stables on the EAHS portal.</p><p> Issue invoices for registration and related transactions, and represent the Society at horse auctions across the UAE.</p>

HR DEPARTMENT ASSISTANT

Royal Group – Palms Sports · Abu Dhabi
Sep 2018 - Oct 2018 · 30 days

<p>Coordinated communications and administrative requests for Brazilian Jiu-Jitsu trainers.</p><p> Prepared salary certificates and leave documents, maintained weekly schedules, and supported trainers’ requests.</p>

IPO OPERATIONS ASSISTANT

Abu Dhabi First Bank – Emaar & ADNOC IPO Centre · Abu Dhabi
Jul 2017 - Oct 2017 · 3 months

<p>Reviewed and audited application documents, collected information, and entered data in Excel.</p><p> Stamped subscription documents, entered applications into the system, and routed them for approval.</p>

CALL CENTER AGENT – GOLD & VIP CUSTOMERS

Abu Dhabi Islamic Bank (ADIB) · Abu Dhabi
Aug 2015 - Aug 2017 · 2 years

<p>Support Gold and VIP customers with banking services, account-related requests, enquiries, and complaints.</p><p> Import and organize data using Excel and prepare account statements.</p><p> Assist with account opening, Murabaha applications, and activation of IVR, online, and mobile banking services.</p><p> Coordinate with department managers to support customer issue resolution.</p>

SALES REPRESENTATIVE

HRP Company · Abu Dhabi
Feb 2015 - Apr 2015 · 2 months

<p>Presented company offers, explained product concepts to customers, and supported sales of company products.</p>

EVENT ORGANIZER

Ghaith Tower · Abu Dhabi
Oct 2014 - Sep 2014 · 30 days

<p>Contributed to organizing a long-document loyalty initiative dedicated to Khalifa.</p><p> The initiative received recognition and was entered into the Guinness World Records.</p>

Skills

Registration Operations Process Coordination Document Control Team Leadership Export Documentation VIP Customer Service Records & Data Management HR Administration Microsoft Excel Confidential Records
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