لمى سلطان كمال الزعبي

لمى سلطان كمال الزعبي

AI Engineer
Jordan
Turkish, English, Arabic

About Me

Artificial Intelligence graduate from Tafila Technical University with hands-on experience in deep learning, NLP, and IoT analytics. Developed innovative AI solutions, including Arabic Fake News Detection and Fire Detect…

Experience

Academic & Media Coordinator - Freelance

Flasha for Software Projects - Amman
Jan 2025 - Jan 2026 · 1 year

<p>Prepared and supported English conversation foundation courses<br>
Assisted in developing course materials and learning activities<br>
Collaborated with the academic team to enhance content quality<br>
Contributed to social media content creation and planning<br>
Edited videos and designed visuals for marketing purposes<br>
Supported brand presence through creative and engaging designs</p>

Academic & Media Coordinator - Freelance

Flasha for Software Projects - Amman
Jan 2025 - Jan 2026 · 1 year

Prepared and supported English conversation foundation courses, Assisted in developing course materials and learning activities, Collaborated with the academic team to enhance content quality, Contributed to social media content creation and planning, Edited videos and designed visuals for marketing purposes, Supported brand presence through creative and engaging designs

CRM - Customer Relations

Sheikh Zayed Festival – Al Wathba
Jan 2025 - Jan 2025

<p>Responded to customer inquiries and provided timely support<br>
Resolved complaints and ensured a positive experience<br>
Directed visitors to relevant departments when needed<br>
Coordinated with teams to follow up on requests<br>
Engaged with potential candidates and supported hiring activities<br>
Maintained professional communication in a fast-paced environment</p>

Promoter – OMODA & JAECOO Motors

Faizan Events
Jan 2025 - Jan 2025

<p>Engaged potential customers in friendly conversations to create interest<br>
Collected visitor information (with consent) for follow-up by the sales team<br>
Demonstrated the features, technology, and specifications of the displayed cars<br>
Maintained a professional appearance consistent with the car brand’s image<br>
Answered basic inquiries about pricing, financing options, warranties, and availability<br>
Shared customer feedback with management to improve promotional strategies</p>

Customer Service Agent

Sheikh Zayed Festival – Al Wathba
Jan 2024 - Jan 2025 · 1 year

<p>Greeted visitors warmly and provided information about event schedules, attractions, facilities, and directions<br>
Answered inquiries regarding ticketing, entry requirements, parking, shuttle services, and accessibility<br>
Distributed brochures, maps, and event guides<br>
Escalated unresolved issues to supervisors or relevant departments<br>
Directed visitors to designated entrances, seating areas, and activity zones<br>
Relayed visitor feedback, recurring issues, or service gaps to management<br>
Assisted with online or on-site registration for workshops, cultural activities, or shows</p>

CRM - Customer Relations

Sheikh Zayed Festival – Al Wathba
Jan 2025 - Jan 2025

Responded to customer inquiries and provided timely support, Resolved complaints and ensured a positive experience, Directed visitors to relevant departments when needed, Coordinated with teams to follow up on requests, Engaged with potential candidates and supported hiring activities, Maintained professional communication in a fast-paced environment

Promoter – OMODA & JAECOO Motors

Faizan Events
Jan 2025 - Jan 2025

Engage potential customers in friendly conversations to create interest, Collect visitor information (with consent) for follow-up by the sales team, Demonstrate the features, technology, and specifications of the displayed cars, Maintain a professional appearance consistent with the car brand’s image, Answer basic inquiries about pricing, financing options, warranties, and availability, Share customer feedback with management to improve promotional strategies

Customer Service Agent

Sheikh Zayed Festival – Al Wathba
Jan 2024 - Jan 2025 · 1 year

Greet visitors warmly and provide information about event schedules, attractions, facilities, and directions, Answer inquiries regarding ticketing, entry requirements, parking, shuttle services, and accessibility, Distribute brochures, maps, and event guides, Escalate unresolved issues to supervisors or relevant departments, Direct visitors to designated entrances, seating areas, and activity zones, Relay visitor feedback, recurring issues, or service gaps to management, Assist with online or on-site registration for workshops, cultural activities, or shows

CyperShield - Internship

JODDB – Jordan Design & Development Bureau
Jan 2023 - Jan 2023

<p>Completed an internship with JODDB, specializing in Python programming, IoT integration, and Big Data solutions to support real-time analytics<br>
Developed and optimized data pipelines using advanced Python libraries, improving dataset processing efficiency for IoT applications<br>
Collaborated in a multidisciplinary technical team, enhancing communication, problem-solving, and project coordination skills<br>
Applied analytical techniques to large datasets, enhancing decision-making accuracy through actionable intelligence<br>
Achieved Cisco IoT Fundamentals: Big Data & Analytics certification, strengthening expertise in emerging technologies and scalable data architectures</p>

JODDB – Jordan Design & Development Bureau

CyperShield - Internship
Jan 2023 - Jan 2023

Completed an internship with JODDB, specializing in Python programming, IoT integration, and Big Data solutions to support real-time analytics, Developed and optimized data pipelines using advanced Python libraries, improving dataset processing efficiency for IoT applications, Collaborated in a multidisciplinary technical team, enhancing communication, problem-solving, and project coordination skills, Applied analytical techniques to large datasets, enhancing decision-making accuracy through actionable intelligence, Achieved Cisco IoT Fundamentals: Big Data & Analytics certification, strengthening expertise in emerging technologies and scalable data architectures

Skills

Python ML frameworks data analytics deep learning NLP IoT analytics CNN Machine Learning Deep Learning IoT Analytics Data Analytics Data Pipelines Big Data Python Libraries Communication Problem-solving
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