UAT Lead, Manager, GCS Services

UAT LeadManagerGCS supports teams to improve process effectiveness and performance in operational processes/procedures within the department as well as providing support and guidance in the development of processes owned by Global Clinical Solutions.

Individuals with this job will coordinates/lead and deliverexecution of User Acceptance Testing forVeeva Clinical Vault (VCV) system ensuring solutions meet business and regulatory needs prior to release.They willtranslate requirements into test scenarios orchestratecrossfunctionaltest cycles manage defects to closure and communicate outcomes to governance bodies.UAT Leadwillpartner closely with product owners business process owners ITthirdpartyvendors and end users to securefitforpurpose compliant releases.

Typical Accountabilities

As the member of a specific activity team the Manager GCS(UAT Lead):

• Responsible for coordinating and supporting the UAT process within sprints including preparing test environments creating and validating test scripts in Jira supporting testers and managing defects. It also involves close collaboration with Product Owners and IT delivering training attending functional meetings and performing testing when needed

• Coordinates and delivers GCS services and coordinates life cycle management and business continuity for projects services and technology. Provides expert support to user communities including

I. conducting relevant process/system/tool trainings

II.establishingof best practice

III. ensuring communication with relevant stakeholders across GCS and AZ

• Leads or manages business improvement projects according to lean principles including planning prioritizingimplementingand tracking delivery

• Supports the implementation of changes to improve the way various functions and teams perform

• Evaluates andmonitorsthe performance and efficiency of programs to ensure that program implementation is on target

• Responsible for training colleagues to use continuous improvement in the new ways of working and embed change culture

• Grows capabilities appliesnew approachesto improve work; and has positive impact on team performance creating learning opportunity for others

• Responsible for knowledge management of continuous improvement activities and ensuring that the knowledge is used in theselectionand execution of future activities

Essential Requirements

• University degree in related discipline preferably in biological science or healthcare-related fields such as medicine nursing or equivalent experience

• Ability to work collaboratively; proven organizational and analytical skills and proven skills to deliver to timecostand quality

• Good project management skills

• Excellent knowledge of spoken and written English

• Knowledge of the VCV system including configuration workflow data integrity controls user roles/permissions and integration touchpoints with adjacent clinical systems; able to translate business requirements into testable scenarios within VCV and guide end users through UAT and release readiness.

• Strong business communication stakeholdermanagementand presentation skills

• Well-developed organisational and interpersonal skills

• Ensures risks and issues management to ensure effective delivery. Expertly utilises escalation routes and governance to gain traction and deliver rapid solutions

• Shares lessons learned and best practice recommendations with relevant stakeholders to drive continuous improvement

• Builds relationships and achieve results without line management input

• Curious and self-motivated

Desirable Requirements

• Expert in their relevant service

• Experience inJira/Confluence

• Experience ofutilizingstandard process improvement methodologies (e.g. Lean Six Sigma) toidentifyroot causes of process issues andidentifyareas of processimprovement

• Some experience of Quality Systems and Quality Management including process definition and process improvement ideally within an Information Systems environment

• Experience in multiple fields of clinical development

• At least2 yearexperience in Drug Development within a pharmaceutical or clinical background

• Understanding ICH GCP guidelines in relation to study delivery

• Experience of working in a global organisation with complex/geographical context