Technical Support Engineer (Security and Compliance)

Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models accelerate innovation and maximize growth by harnessing digital technologies. The company has 90000 employees across the globe.

As a Technical Support Engineer you will support enterprise customers using Microsoft security and compliance technologies. You will investigate complex technical incidents analyze logs troubleshoot customer environments and recommend solutions across cloud server endpoint identity and network infrastructure.

Key takeaways:

Stack: Microsoft Defender for Endpoint Microsoft Defender for Identity Microsoft Defender for Cloud Apps Microsoft 365 Defender Windows Server Active Directory Microsoft Entra ID cloud and network security

Salary: 10 000 PLN - 12 000 PLN gross per month fixed-term employment contract

Working model: On-site five days per week 24/7 rotational shifts including nights and weekends

Location: Ocean Office Park ul. Pana Tadeusza 2 Kraków

Recruitment process:

1. A call with MOTIFE Recruiter
2. Technical and behavioral interviews (up to 2 hours)

Responsibilities:

• Investigate and resolve complex issues involving the onboarding deployment and configuration of Microsoft security products.
• Analyze logs and troubleshoot incidents across cloud server endpoint identity and network environments.
• Advise customers on product features recommended configurations and effective troubleshooting practices.
• Recommend and implement workarounds to mitigate outages and service interruptions.
• Collaborate with Microsoft teams and technical experts to deliver appropriate solutions for customer issues.
• Develop and maintain runbooks troubleshooting guides and standardized support documentation.
• Communicate solutions clearly and provide customers with the knowledge required to address similar issues in the future.
• Maintain current knowledge of product roadmaps security capabilities and emerging technologies.

Requirements:

• 13 years of experience in technical support network security systems administration or a similar role.
• At least foundational knowledge of two of the following: Microsoft Defender for Endpoint Defender for Identity Defender for Cloud Apps or Microsoft 365 Defender.
• Understanding of endpoint onboarding EDR capabilities security alerts incidents Secure Score and Microsoft security product integration.
• Knowledge of Windows Server Windows 10/11 Active Directory and Microsoft Entra ID administration.
• Experience with enterprise cloud environments including cloud security networking or hybrid infrastructure.
• Experience supporting customers in large and complex enterprise environments.
• Ability to analyze technical logs diagnose incidents and manage multiple cases in a fast-paced environment.
• Strong customer service documentation collaboration and crisis communication skills.
• Excellent written and spoken English.

Apply now

Join an international technical environment where you can develop your Microsoft security expertise solve complex enterprise incidents and support customers in protecting critical systems and infrastructure.

Required Experience:

IC