Technical Support Engineer

We are hiring on behalf of our client a global leader in HR technology delivering an end-to-end SaaS platform that supports the entire recruitment lifecycle. Trusted by thousands of organizations worldwide their solutions combine cloud technology automation and cutting-edge AI to help businesses hire smarter work more efficiently and deliver better talent experiences.

As a Technical Support Engineer youll join a highly technical support team responsible for resolving complex application and system issues. Acting as the bridge between customers and internal engineering teams youll troubleshoot challenging technical problems identify root causes and help ensure customers receive timely high-quality solutions. This role is ideal for someone who enjoys problem-solving investigating technical issues and collaborating across multiple teams.

Contract: Employment Contract

Working model: hybrid - 3x weekly from the office

Location: Krakow

Recruitment process:

• A call with Motife recruiter (30 min)
• Criteria Cognitive Aptitude Test (30 min)
• Hiring Manager Interview (30 min)
• Technical Interview (90 min)

• Investigate and resolve complex technical and application-related issues in collaboration with Engineering Product and Infrastructure teams.
• Work directly with customers to understand problems identify root causes and deliver effective solutions.
• Take ownership of technical cases from investigation through resolution ensuring a seamless customer experience.
• Assess the impact and priority of reported issues working closely with Product and Engineering teams to support effective triage.
• Support application maintenance feature releases and other planned technical activities through testing and communication.
• Escalate issues when needed while driving timely resolution and keeping stakeholders informed throughout the process.

• 2 years of experience supporting complex technical applications or software environments.
• Experience working with automation tools or automated workflows.
• Good understanding of REST APIs SQL and relational databases.
• Knowledge of networking fundamentals and internet technologies including email protocols such as SMTP and LDAP.
• Strong analytical and troubleshooting skills with the ability to investigate issues methodically and identify root causes.
• Excellent communication skills and confidence working with both customers and cross-functional technical teams.
• A customer-focused mindset with the ability to remain calm and solution-oriented during critical situations.
• Experience using AI-powered tools to support troubleshooting and improve productivity.
• A degree in Computer Science Engineering Information Systems Mathematics or experience with ELK Query Language programming or prompt engineering would be an advantage.

• Medical care
• Life insurance
• Multisport

If youre excited about building developer platforms that scale empower teams and set new standards for engineering excellence wed love to hear from you. Apply via our careers page and please submit your CV in English.

Required Experience:

IC