Technical Delivery Manager with French (IT)

We are looking for Technical Delivery Manager with French (IT) to join Sopra Steria Polska lead a team responsible for ensuring the availability continuity and performance of critical IT this role you will oversee production and IT operations drive operational excellence through ITIL best practices manage service delivery and major incidents and support secure reliable and efficient operations in a complex enterprise environment. You will also collaborate with infrastructure security and client stakeholders to maintain service quality compliance and continuous improvement.

Please note that we can only consider candidates located in Poland who are open to working in a hybrid model with regular attendance at our Katowice office.

Responsibilities:

• Ensure service availability continuity and operational performance across production support and IT operations.
• Manage operational managers and IT operations teams define objectives develop employees skills and contribute to recruitment and retention activities.
• Oversee SLA compliance on-call activities major incident management and crisis communications.
• Implement ITIL best practices manage ITIL processes operational risks and continuous improvement initiatives.
• Ensure adherence to security policies DRP/BCP requirements and quality security and compliance initiatives.
• Manage operational tools scheduling monitoring data flows and automation initiatives.
• Coordinate with Infrastructure teams the CISO and clients including operational governance performance reporting audits and escalations.
• Contribute to quotation preparation for RUN operations and BUILD projects.
• Be available for on-call duties and support critical incident management as needed.

Qualifications :

Must have requirements:

• Experience in IT Operations including production and managed services environments.
• Strong knowledge of job scheduling tools (e.g. OpCon Control-M Dollar Universe) and secure file transfer platforms (e.g. CFT GoAnywhere MFT).
• Experience with ticketing monitoring and supervision tools (e.g. ServiceNow EasyVista).
• Good understanding of Windows Linux IBM i and supporting infrastructure.
• Proven experience managing IT operations/production teams with strong leadership and communication skills.
• Strong crisis management decision-making analytical customer-focused and continuous improvement mindset.
• Communicative French and Polish (min. B2).
• Availability for on-call duties and support of critical incident management.

Nice to have requirements:

• Experience in banking or other critical environments.
• Knowledge of SAB AT.
• Knowledge of cloud platforms (AWS Azure).
• Understanding of DORA ISO 27001 and DRP/BCP requirements.
• ITIL certification.

Additional Information :

What we offer: 

- BENEFITS (UoP): Luxmed Medicover Sport Worksmile educational platforms languages learning platform referral bonus copyrights life insurance certifications (paid by the company) conferences Tech Lunches possibility to join our Communities (Project Management Architecture Security Process Management Leadership AI and Cloud) local kindergarten. 
- DEVELOPMENT OPPORTUNITIES (B2B): Tech Lunches Worksmile possibility to join our Communities (Project Management Architecture Security Process Management Leadership AI and Cloud). 

ADDITION: free parking fresh fruits workation. 
In case of questions please contact the HR team. 

The recruitment process for this position consists of two stages:

• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams (with both general and technical questions)
• one-hour long interview on Teams (with the client)

Salary range:
All information about salary range and its additional components will be provided during the 1st stage of recruitment process.

At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

Remote Work :

No

Employment Type :

Full-time