Technical Color Support with French (mfd)

At PPG we work every day to protect and beautify the world. As a Technical Color Support Specialist with French you will become part of our Architectural Coatings team supporting customers in the French market with color-related inquiries paint formulations and technical product information.

This is an excellent opportunity for candidates who enjoy working with customers solving problems and using their French language skills in an international environment. No specialist color formulation experience is required at the start we will provide comprehensive training and support.

Work model: Office-based Monday-Thursday with flexibility to work remotely on Fridays

Working hours: 8:00-16:00 or 9:00-17:00

Office location: Curie-Skłodowskiej 12 Wrocław

Your Responsibilities:

• Provide technical support to French-speaking customers via email phone and ticketing systems.
• Analyze customer inquiries related to colors paint products and formulations.
• Search for and validate color formulations using internal databases SAP Salesforce Excel and specialized color systems.
• Support customers with color matching requests and product-related questions.
• Investigate color-related issues and coordinate with expert teams in France when escalation is required.
• Maintain accurate documentation of customer requests and resolutions.
• Collaborate with Sales Product Development and Color Development teams.
• Prepare and maintain technical documentation FAQs and troubleshooting materials.
• Ensure timely and professional resolution of customer inquiries while meeting service-level expectations.
• Build strong relationships with customers and internal stakeholders.

Requirements:

• Fluent French (written and spoken).
• Good English skills (written and spoken).
• Strong communication and customer service skills.
• Problem-solving mindset and attention to detail.
• Ability to learn new systems and processes quickly.
• Good knowledge of MS Office (especially Excel).
• Team-oriented attitude and willingness to work in an international environment.

Nice-to-Have:

• Experience in customer service technical support helpdesk or a similar role.
• Experience with Salesforce SAP ERP or ticketing systems.
• Bachelors degree.
• Interest in technical products paints coatings or color-related topics.

Apply today and help us deliver color solutions that make a difference!

#POLHIRINGPPG

How we work: At PPG we bring teams together to accelerate collaboration and career development with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more visit and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen movefastanddontstop until we solve their biggest challenges. When our customers win we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role weidentifyproblems takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontlinethe faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation genderidentityor expression.

If you need an adjustment due to a disability please

PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the processso that we can do better today than yesterday.